In an industry that includes many different types of organizations, the challenges in the financial services space during the COVID-19 crisis have been varied and vast. Retail banking, for example, has had to close many locations while at the same time navigating support and hazard pay for the locations that could remain open. Commercial banking and lending and FinTech, on the other hand, have been able to more seamlessly transition to the fully virtual workforce that became necessary in light of the pandemic.
Demand for employees with key digital skills is now stronger than ever as new ways of working and engaging with customers, along with navigating security concerns, becomes paramount. Mercer has the relevant insights, data, and reports you need to make informed decisions now and prepare for the future—from rethinking your total rewards strategy to reevaluating key policies and practices.