US FSS: Consumer Finance

Get the data you need for strategic pay decisions

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Data privacy and data security has long been a top concern for consumers. With so many people working, shopping, and doing just about everything from home now, the issues of privacy and data security are more profound than ever. Paying competitively to secure, motivate, and keep the employees you need to meet, and exceed, consumer expectations in all areas is essential.

Get the compensation data you need for strategic pay decisions using the Consumer Finance portion of the US FSS: Financial Services Suite. Benchmark your organization’s base pay, incentives, and turnover data against 110 positions across 15 position families in five separate industries:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/real estate
Are you using a data-driven approach to guide your compensation planning?

Participation open: March – May

Data effective: April 1

Results publish: September

2021 results available

  • 110 positions published
  • USD 1,600 – 4,800
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Sample report

Position list

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  • Product Details
  • Pricing / Buy Now
  • Participating Companies
  • Position List & Sample Report
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Product Details

Survey Statistics

  • # Positions Surveyed: 478
  • # Positions Published: 110
  • # Organizations: 278
  • # Observations: 41,062

Based on data from the 2021 US FSS: Financial Services Suite - Consumer Finance survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Geographic Area

  • National
  • Metropolitan
  • Regional

Organization Size

  • Assets
  • Premium Income
  • Net Revenue
  • Number of Employees

Career Streams Analyzed

  • Executive
  • Management
  • Para-Professional
  • Professional

Position Families Analyzed

  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • Finance
  • General Management
  • Legal, Compliance & Audit
  • Outsourcing & Global Capability Centers
  • Quality Management
  • Sales, Marketing & Product Management

Position Sub-Families Analyzed

  • Account & Client Management
  • Banking & Finance (Outsourcing & Global Capability Centers)
  • Branch Banking
  • Business Process/Service Quality
  • Business Strategy & Planning
  • Consumer & Commercial Banking Operations
  • Credit & Collections
  • Customer Service
  • Field Sales & Account Management
  • Fraud Detection & Prevention
  • Internal Audit
  • Lending & Leasing Operations
  • Remote/Telesales & Account Management
  • Risk Management

This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.


Version Participant Non-Participant
2021 US FSS: Financial Services Suite — Consumer Finance USD 1,600 USD 4,800

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US FSS: Consumer Finance

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2021 results now available for purchase and will be delivered upon survey release (early September).

Participating Companies

View a list of the participating companies included in the US FSS: Consumer Finance here.

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.


  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub Title Get the data you need for strategic pay decisions
  • Short DescriptionPay data for jobs in organizations offering credit cards, mortgage & auto loans.

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