US FSS: Consumer Finance

Get the data you need for strategic pay decisions

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Data privacy and data security has long been a top concern for consumers. With so many people working, shopping, and doing just about everything from home now, the issues of privacy and data security are more profound than ever. Paying competitively to secure, motivate, and keep the employees you need to meet, and exceed, consumer expectations in all areas is essential.

Get the compensation data you need for strategic pay decisions using the US FSS: Consumer Finance module. Benchmark your organization’s base pay, incentives, and turnover data against 95 positions across 15 position families in five separate industries:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/real estate

Current, reliable data
In light of the economic and workforce changes brought on by the COVID-19 pandemic, Mercer conducted a “data refresh” in August to address any market movement that occurred after the initial survey participation period. You will receive the results of the refresh free with your purchase.

This added step to ensure you have access to the most current, reliable data means you can move forward confidently with your pay decisions knowing that your data accurately reflect the market.

Are you using a data-driven approach to guide your compensation planning?

Participation open: March – May

Results publish: August

2020 results available

  • 95 positions published
  • USD 1,500 – 4,500
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Sample report

Position list

Download product snapshot

  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2021 Participation

Product Details

Survey Statistics

  • # Positions Surveyed: 487
  • # Positions Published: 95
  • # Organizations: 207
  • # Observations: 49,729

Based on data from the 2020 US FSS: Financial Services Suite - Consumer Finance survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Analyzed By

  • Assets
  • Industry Segment / Sub-Industry Segment
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Auto Lending
  • Collections
  • Consumer Lending
  • Credit Card
  • Customer Service Representative
  • Education Lending
  • Merchant Card Services
  • Operations
  • Processing
  • Residential Mortgage and Home Equity Lending
  • Risk - Credit
  • Risk - Market
  • Servicing
  • Tele-sales
  • Underwriting

This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.


Version Participant Non-Participant
2020 US FSS: Financial Services Suite — Consumer Finance USD 1,500 USD 4,500

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US FSS: Consumer Finance

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2020 results are available for purchase and will be delivered upon survey release (late August).

Survey Schedule

  • Participation open: March 1
  • Participation deadline: May 14
  • Date Effective: March 1
  • Results publish: August

Participating Companies

View a list of the participating companies included in the US FSS: Consumer Finance here.

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2021 Participation

2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Survey participation is open to all organizations and is not required to purchase results.

Why should you participate?

  • Align your pay to the market.
  • Maximize your budget by making informed decisions to ensure you are not overpaying or underpaying.
  • Identify “hot jobs” and areas of focus for your company.
  • Secure a significant discount on survey results.
  • Receive invitations to exclusive participant-only events.

To learn more about how you can become a participant, please contact us.

  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub Title Get the data you need for strategic pay decisions
  • Short DescriptionPay data for jobs in organizations offering credit cards, mortgage & auto loans.

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