US FSS: Retail Banking

Realign your talent strategy with competitive compensation data

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US FSS: Financial Services Suite – Retail Banking image
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With digital transformation in full swing — AI, blockchain, machine learning, and mobile deposit — the retail banking landscape has certainly shifted. Though the in-person experience may be diminishing, user security concerns are at an all-time high. Maintaining trust-based relationships with your clients requires the right people in the right roles. A competitive pay strategy is key to securing and keeping your key employees.

The Retail Banking portion of the US FSS: Financial Services Suite includes salary data from more than 91,000 employee observations across 14 position families.

To help guide your compensation planning decisions, evaluate the data industry-wide, or by sub-category, including:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift
Are you ready to revamp your compensation strategy?

Participation open: March – May

Data effective: April 1

Results publish: September

2021 results available

  • 77 positions published
  • USD 1,600 – 4,800
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Sample report

Position list

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  • Product Details
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  • Position List & Sample Report
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Product Details

Survey Statistics

  • # Positions Surveyed: 353
  • # Positions Published: 77
  • # Organizations: 182
  • # Observations: 91,265

Based on data from the 2021 US FSS: Financial Services Suite – Retail Banking survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay/Employment Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Geographic Area

  • National
  • Metropolitan
  • Regional

Organizational Size

  • Assets
  • Premium Income
  • Net Revenue
  • Number of Employees

Career Streams Analyzed

  • Executive
  • Management
  • Professional
  • Para-Professional

Position Families Analyzed

  • Communications & Corporate Affairs
  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • General Management
  • IT, Telecom & Internet
  • Legal, Compliance & Audit
  • Sales, Marketing & Product Management

Position Sub-Families Analyzed

  • Corporate Affairs
  • Consumer & Commercial Banking Leadership
  • Branch Banking
  • Financial Planning & Investment Advisory Services
  • Consumer & Commercial Banking Operations
  • Customer Service
  • Business Strategy & Planning
  • IT Applications Development
  • Regulatory Affairs
  • Fraud Detection & Prevention
  • Sales & Marketing
  • Product Marketing & Management
  • Field Sales & Account Management
  • Account & Client Management

This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.


Version Participant Non-Participant
2021 US FSS: Financial Services Suite — Retail Banking USD 1,600 USD 4,800

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US FSS: Retail Banking

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2021 results now available for purchase and will be delivered upon survey release (early September).

Participating Companies

View a list of the participating companies included in the US FSS: Retail Banking here.

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.


  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleRealign your talent strategy with competitive compensation data
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.

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