US FSS: Retail Banking

Realign your talent strategy with competitive compensation data

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US FSS: Financial Services Suite – Retail Banking image
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Retail banking services are experiencing exciting changes through various digital transformations like artificial intelligence, blockchain, machine learning, and mobile deposit. The move from in-person banking to online is shifting the focus of customer concerns to digital ones like user security. Maintaining trust-based relationships with your clients requires the right people in the right roles. A competitive pay strategy is key to securing and keeping your key employees.

The Retail Banking portion of the US FSS: Financial Services Suite includes salary data from more than 73,000 employee observations across 14 position families.

To help guide your compensation planning decisions, evaluate the data industry-wide, or by sub-category, including:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift
Are you ready to revamp your retail bank compensation strategy?

Participation open: March – April

Data effective: April 1

Results publish: September

2023 results available

  • 89 positions published
  • USD 1,900 – 5,700
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Sample report

Position list

Download product snapshot

  • Product Details
  • Pricing / Buy Now
  • Participating Companies
  • Position List & Sample Report
  • 2023 Survey Participation
  • Related Articles

Product Details

Survey Statistics

  • # Positions Surveyed: 346
  • # Positions Published: 89
  • # Organizations: 194
  • # Observations: 73,346

Based on data from the 2023 US FSS: Financial Services Suite – Retail Banking survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay/Employment Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Geographic Area

  • National
  • Metropolitan
  • Regional

Organizational Size

  • Assets
  • Premium Income
  • Net Revenue
  • Number of Employees

Career Streams Analyzed

  • Executive
  • Management
  • Professional
  • Para-Professional

Position Families Analyzed

  • Communications & Corporate Affairs
  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • General Management
  • IT, Telecom & Internet
  • Legal, Compliance & Audit
  • Sales, Marketing & Product Management

Position Sub-Families Analyzed

  • Corporate Affairs
  • Consumer & Commercial Banking Leadership
  • Branch Banking
  • Financial Planning & Investment Advisory Services
  • Consumer & Commercial Banking Operations
  • Customer Service
  • Business Strategy & Planning
  • IT Applications Development
  • Regulatory Affairs
  • Fraud Detection & Prevention
  • Sales & Marketing
  • Product Marketing & Management
  • Field Sales & Account Management
  • Account & Client Management

This survey is powered by Mercer Job Library. View Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN® users. If you need additional users, they can be added during checkout.


Version Participant Non-Participant
2023 US FSS: Financial Services Suite — Retail Banking USD 1,900 USD 5,700

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US FSS: Retail Banking

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Please note:

  • Survey purchase includes access for three (3) users. Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2023 results are now available for purchase.

Participating Companies

View a list of the participating companies included in this retail banking strategy survey here.

Position List & Sample Report

Position List

View the position list and descriptions included in this retail banking salary survey.

Sample Report

View a sample report of this survey for a glimpse at what's included in this retail banking operations survey.

2023 Survey Participation

2023 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Survey participation is open to all organizations and is not required to purchase results.

Key Dates:

  • Participation opens March 1, 2023
  • Participation closes May 4, 2023

Why should you participate?

  • Align your pay to the market
  • Maximize your budget by making informed decisions to ensure you are not overpaying or underpaying
  • Receive invitations to exclusive participant-only events

Product Participant Non-Participant
2023 US FSS: Financial Services Suite — Retail Banking USD 1,900 USD 5,700

To learn more about how you can become a participant, please contact us.

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  • IsOrderingSetYes
  • Ordering TypeWIN
  • Enable ParticipationYes
  • Participation Start Date03/01/2023
  • Participation End Date05/04/2023
  • RegionUS
  • Sub TitleRealign your talent strategy with competitive compensation data
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.
  • Product Survey HeadingRetail Banking Compensation Survey - US FSS

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