US FSS: Retail Banking

Realign your talent strategy with competitive compensation data

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US FSS: Financial Services Suite – Retail Banking image
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With digital transformation in full swing — AI, blockchain, machine learning, and mobile deposit — the retail banking landscape has certainly shifted. Though the in-person experience may be diminishing, user security concerns are at an all-time high. Maintaining trust-based relationships with your clients requires the right people in the right roles. A competitive pay strategy is key to securing and keeping your key employees.

The Retail Banking portion of the US FSS: Financial Services Suite includes salary data from more than 91,000 employee observations across 14 position families.

To help guide your compensation planning decisions, evaluate the data industry-wide, or by sub-category, including:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift
Are you ready to revamp your compensation strategy?

Participation open: March – May

Results publish: September

2021 results available

  • 77 positions published
  • USD 1,600 – 4,800
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Sample report

Position list

Download product snapshot

  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2021 Participation

Product Details

Survey Statistics

  • # Positions Surveyed: 353
  • # Positions Published: 77
  • # Organizations: 182
  • # Observations: 91,265

Based on data from the 2021 US FSS: Financial Services Suite – Retail Banking survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay/Employment Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Commercial Bank
  • Credit Union
  • Diversified Financial
  • Thrift

Analyzed By

  • Assets
  • Industry Type
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Affluent/Premier Customers
  • ATM/Debit Card
  • Branch Executive
  • Branch Managers
  • Branch Support
  • Business Banking
  • Community Development
  • Emerging Markets
  • Fraud
  • In-store Banking
  • Personal Financial Advisement
  • Sales
  • Service
  • Tellers

This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.


Version Participant Non-Participant
2021 US FSS: Financial Services Suite — Retail Banking USD 1,600 USD 4,800

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US FSS: Retail Banking

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2021 results now available for purchase and will be delivered upon survey release (early September).

Survey Schedule

  • Participation open: March 1
  • Participation deadline: May 14
  • Date Effective: March 1
  • Results publish: September

Participating Companies

View a list of the participating companies included in the US FSS: Retail Banking here.

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2021 Participation

2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Survey participation is open to all organizations and is not required to purchase results.

Why should you participate?

  • Align your pay to the market.
  • Maximize your budget by making informed decisions to ensure you are not overpaying or underpaying.
  • Identify “hot jobs” and areas of focus for your company.
  • Secure a significant discount on survey results.
  • Receive invitations to exclusive participant-only events.

To learn more about how you can become a participant, please contact us.

  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleRealign your talent strategy with competitive compensation data
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.

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