Mercer is now Marsh
You’ll see a new name and look across imercer.com and our solutions, but the data, methodology, platform access, and support you rely on remain the same. Read the FAQ

US FSS: Retail Banking

Product Details Max 6 hotcakes info tabs starting with keyword 'PD_' will be showen here.

Sales promotion image Sales promotion image

Retail banking services are experiencing exciting changes through various digital transformations like artificial intelligence, blockchain, machine learning, and mobile deposit. The move from in-person banking to online is shifting the focus of customer concerns to digital ones like user security. Maintaining trust-based relationships with your clients requires the right people in the right roles. A competitive pay strategy is key to securing and keeping your key employees.

The Retail Banking portion of the US FSS: Financial Services Suite includes salary data from nearly 50,000 employees observations across 14 position families.

To help guide your compensation planning decisions, evaluate the data industry-wide, or by sub-category, including:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift

Sales promotion image Sales promotion image

Retail banking services are experiencing exciting changes through various digital transformations like artificial intelligence, blockchain, machine learning, and mobile deposit. The move from in-person banking to online is shifting the focus of customer concerns to digital ones like user security. Maintaining trust-based relationships with your clients requires the right people in the right roles. A competitive pay strategy is key to securing and keeping your key employees.

The Retail Banking portion of the US FSS: Financial Services Suite includes salary data from nearly 50,000 employees observations across 14 position families.

To help guide your compensation planning decisions, evaluate the data industry-wide, or by sub-category, including:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift
SINGLELEVELMULTISELECTION

Please select your participation status

Total

Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates.

Please contact us if you have any questions.

  • IsOrderingSetYes
  • Ordering TypeWIN
  • Enable ParticipationYes
  • Participation Start Date03/02/2026
  • Participation End Date04/24/2026
  • RegionUS
  • Sub TitleRealign your talent strategy with competitive compensation data
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.
  • CounterPart_SKUSKU_7429-ca
  • Product Survey HeadingRetail Banking Compensation Survey - US FSS
  • Enable WidgetsYes
  • widget1Publish Date ~ September 2025
  • widget2Positions Published ~ 102
  • widget3Organizations ~ 202
  • widget4Observations ~ 49,225
  • Enable Home Page DisplayDo Not Show

Product Highlights

Position Families

  • Communications & Corporate Affairs
  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • General Management
  • IT, Telecom & Internet
  • Legal, Compliance & Audit
  • Sales, Marketing & Product Management

Position Sub-families

  • Account & Client Management
  • Branch Banking
  • Business Strategy & Planning
  • Consumer & Commercial Banking Leadership
  • Consumer & Commercial Banking Operations
  • Corporate Affairs
  • Customer Service
  • Field Sales & Account Management
  • Financial Planning & Investment Advisory Services
  • Fraud Detection & Prevention
  • IT Applications Development
  • Product Marketing & Management
  • Regulatory Affairs
  • Sales & Marketing

Download the list of positions included in this survey along with the position descriptions.

Geographic Area

  • Metropolitan
  • National
  • Regional

Organization Size

  • Assets
  • Net Revenue
  • Number of Employees
  • Premium Income

Career Streams

  • Executive
  • Management
  • Para-Professional
  • Professional
  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Pay/Employment Policies
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Product Highlights

Position Families

  • Communications & Corporate Affairs
  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • General Management
  • IT, Telecom & Internet
  • Legal, Compliance & Audit
  • Sales, Marketing & Product Management

Position Sub-families

  • Account & Client Management
  • Branch Banking
  • Business Strategy & Planning
  • Consumer & Commercial Banking Leadership
  • Consumer & Commercial Banking Operations
  • Corporate Affairs
  • Customer Service
  • Field Sales & Account Management
  • Financial Planning & Investment Advisory Services
  • Fraud Detection & Prevention
  • IT Applications Development
  • Product Marketing & Management
  • Regulatory Affairs
  • Sales & Marketing

Download the list of positions included in this survey along with the position descriptions.

Geographic Area

  • Metropolitan
  • National
  • Regional

Organization Size

  • Assets
  • Net Revenue
  • Number of Employees
  • Premium Income

Career Streams

  • Executive
  • Management
  • Para-Professional
  • Professional
  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Pay/Employment Policies
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums
Participation
PARTICIPATION CLOSED

Participating in the survey

Participating in the survey

You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs. Missed this year’s participation window? Contact us to learn how you can participate in the next edition.

Participation Window

Opens: 03/02/2026

Closes: 05/04/2026

Participation Window

Opens: 03/02/2026

Closes: 04/24/2026

Learn more about participation

Frequently Asked Questions You can manage FAQs in Maintenance > Product Management > Products FAQs

You may also be interested in