The retail and hospitality industry has undergone enormous changes in a very short amount of time. Digital transformations altering customer expectations, an increase in e-commerce placing stress on supply chains, and a shift in the labor market to name a few.
What does all this mean for your organization?
Employers can use this opportunity to:
- define a future-state talent strategy that addresses multiple delivery channels
- rethink their rewards to better meet the needs of employees
- refine existing HR processes and policies for a more distributed workforce
Successful retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for their consumer and a safe and compelling work experience for employees.
Mercer has the retail and hospitality data and insights that you need to make strategic decisions in your fast paced industry with confidence.