The impact of the pandemic has been dramatic across the retail and hospitality industry:
- The digital environment is altering employee, employer, and customer expectations.
- Increases in ecommerce have placed stresses on the supply chain.
- Dynamic labor market shifts are creating talent pressures – especially with the hourly workforce.
What does all this mean for your organization? Employers need to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for customers and a safe and compelling work experience for employees.
Mercer has what you need to do exactly that, with high-quality and up-to-date data and insights that allow you to make strategic decisions in your fast-paced industry with confidence.