industry solutions

retail and hospitality

Operating within a reimagined business model

The impact of the pandemic has been dramatic across the retail and hospitality industry:

The digital environment is altering employee, employer, and customer expectations.
Increases in ecommerce have placed stresses on the supply chain.
Dynamic labor market shifts are creating talent pressures – especially with the hourly workforce.

What does all this mean for your organization? Employers need to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for customers and a safe and compelling work experience for employees.

Mercer has what you need to do exactly that, with high-quality and up-to-date data and insights that allow you to make strategic decisions in your fast-paced industry with confidence.

Evaluating your pay strategy

Whether you’re looking to adjust your total rewards strategy or find the right market data for new jobs to meet your business objectives, Mercer is here to help with high-quality data. Mercer salary and benefits surveys allow you to easily assess your current pay levels versus the labor market, as well as identify opportunities for adjusting incentives.

Listening to your people

Employee engagement is key to leading with empathy, which is a top concern for employers, according to Mercer’s Global Talent Trends report. But employee engagement is not a one-size-fits-all approach. And deploying an engagement survey is not the first step. Take a look at engagement tools that can help you get the best out of your brightest by listening to your employees.

Refreshing your policies

Do your policies and practices need a revamp given how quickly the world of work has changed? Mercer’s reports cover that and more, such as relocation, compensation administration, paid time off, flexible working, and benefits and perks. All go into creating an employee value proposition that supports your talent strategy. Find the information you need today.

Making tough decisions

When making difficult choices related to layoffs, furloughs and hours-cuts, it’s important to remember that how your organization treats departing employees has a lasting impact on your employer brand. Get the tools you need to handle these tough decisions gracefully and be conscientious of your impacted employees’ well-being.