US Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

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North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your hotel management salary plans against your competitors with the US Hotel Industry Compensation Survey. With hotel market data collected for 130+ positions and nearly 3,500 properties across the US, learn exactly what to pay your employees. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash
Are you ready to enhance your compensation strategy with this hotel survey?

Participation Open: February – April

Results Publish: July


2019 Results Available

  • 38 organizations
  • USD 3,750
Buy now!

Position list

  • Product Details
  • 2021 survey participation
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Descriptions

Product Details

Survey Statistics

  • # Positions Surveyed: 133
  • # Positions Published: 133 (85 Non-Participant)
  • # Organizations: 38
  • # Observations: 110,009
  • # Properties: 3,447
Based on data from the 2019 US Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Incentive Amounts
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed

Industry
Hospitality

Geographic Area
Metropolitan
National

Size
Catering Revenue
Food & Beverage Revenue
Number of Rooms
Restaurant Revenue
Revenue

Position Families Analyzed

Hotel Property


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys to better reflect the regional trends, positions, and participating organizations included. For the Canada Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters.

2021 survey participation

2021 survey participation is now open!

To participate, organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant.

For more information about participating and applying to join the group, please contact HICS.Team@mercer.com.

Why should you participate?
  • Receive an exclusive invitation to survey events, including results webinars and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily see the go-forward state and determine your market position with customized reports that compare your company data to your peers.

2021 survey schedule

  • Participation opens: February 8
  • Participation closes: April 16
  • Results available: July

Participation Webinar
To better understand the submission process, as well as the survey data collected, attend a participation webinar.
US Events & Webinars

2021 survey pricing

Participant
2021 US Hotel Industry Compensation Survey — participant pricing based on overall participation in the survey and type of organization (full or focused)

Non-participant
2021 US Hotel Industry Compensation Survey — USD 3,750

Note: Non-participant report only includes property-level positions.

Pricing

Product Participant Non-Participant
2019 US Hotel Industry Compensation Survey N/A* USD 3,750

Buy Now

US Hotel Industry Compensation Survey


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Please note:

*Member/Participant: (133 positions)
Member pricing is based on hotel type — Full or Focused Service — and valid membership status in the HICS group.

Non-Participant: (85 positions)
Non-Participant report only includes property level jobs for the US. The non-participant report does not include Canadian, regional, or corporate level data.

To participate, organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

Contact Nicole Aronov at nicole.aronov@mercer.com to inquire about becoming a member/participant.

This survey was not conducted in 2020. 

Survey Schedule

  • Participation Opens: February 8
  • Participation Closes: April 16
  • Date Effective: April 1
  • Report Available: July

 

Participating Companies

  • AccorHotels
  • Benchmark Resorts & Hotels
  • Concord Hospitality
  • CoralTree Hospitality
  • Crescent Hotels & Resorts
  • Crestline Hotels & Resorts, LLC
  • Drury Hotels Company, LLC
  • Four Seasons Hotel and Resorts Limited
  • G6 Hospitality, LLC
  • HEI Hotels & Resorts
  • HRI Lodging, LLC
  • Hersha Hospitality Management, LLC
  • Highgate Hotels LP
  • Hilton Worldwide Corporation
  • Hyatt Hotels Corporation
  • InterContinental Hotels Group
  • Interstate Hotels & Resorts
  • Kimpton Hotel & Restaurant Group, LLC
  • Langham Hospitality Group, Ltd.
  • Loews Corporation - Loews Hotels
  • Mandarin Oriental Hotel Group
  • Marriott International, Inc.
  • Montage International
  • Omni Hotels & Resorts
  • Radisson Hotel Group
  • Remington Hotels
  • Rosewood Hotels & Resorts
  • SBE Entertainment Group
  • Sage Hospitality Resources, LLC
  • The Marcus Corporation - Marcus Hotels and Resorts
  • The Peninsula Hotels Group
  • The Walt Disney Company - Walt Disney Parks & Resorts, LLC
  • Twenty Four Seven Hotels
  • Vail Resorts, Inc.
  • Viceroy Hotel Group
  • White Lodging
  • Wyndham Worldwide - Wyndham Hotel Group
  • Xanterra Travel

Position List & Descriptions

View the position list and descriptions included in this hospitality industry salary survey.

  • IsOrderingSetYes
  • Ordering TypeMultiLevelMultiSelection
  • RegionUS
  • Sub TitleAttract and retain top talent using an enhanced compensation strategy
  • Short DescriptionAttract and retain top talent using an enhanced compensation strategy.
  • isCOLQOLNO

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