US Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

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North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your hotel management salary plans against your competitors with the US Hotel Industry Compensation Survey. With hotel market data collected for 125+ positions and nearly 3,300 properties across the US, learn exactly what to pay your employees. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash
Are you ready to enhance your compensation strategy with this hotel survey?

Participation Open: February – April

Results Publish: July


2021 Results Available

  • 36 organizations
  • USD 3,750
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Position list

  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Descriptions
  • 2021 survey participation
  • Related articles

Product Details

Survey Statistics

  • # Positions Surveyed: 125
  • # Positions Published: 111
  • # Organizations: 36
  • # Observations: 31,571
  • # Properties: 3,339

Based on data from the 2021 US Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Incentive Amounts
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed

Industry
Hospitality

Geographic Area
Metropolitan
National

Size
Catering Revenue
Food & Beverage Revenue
Number of Rooms
Restaurant Revenue
Revenue

Position Families Analyzed

Hotel Property


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys to better reflect the regional trends, positions, and participating organizations included. For the Canada Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters.

Pricing

Product Participant Non-Participant
2021 US Hotel Industry Compensation Survey N/A* USD 3,750

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US Hotel Industry Compensation Survey


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Please note:

*Member/Participant: 
Member pricing is based on hotel type — Full or Focused Service — and valid membership status in the HICS group.

Non-Participant: 
Non-Participant report only includes property level jobs for the US. The non-participant report does not include Canadian, regional, or corporate level data.

To participate, organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

Contact Nicole Aronov at nicole.aronov@mercer.com to inquire about becoming a member/participant.

This survey was not conducted in 2020. 

Survey Schedule

  • Participation Opens: February 8
  • Participation Closes: April 16
  • Date Effective: April 1
  • Report Available: July

 

Participating Companies

View the participating companies included in the US Hotel Industry Compensation Survey here.

Position List & Descriptions

View the position list and descriptions (non-participant version) included in this hospitality industry salary survey.

2021 survey participation

2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. To participate, organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

Why should you participate?

  • Align your pay to the market.
  • Receive invitations to exclusive participant-only events.

To learn more about how you can become a participant and applying to join the group, please contact HICS.Team@mercer.com.

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  • Sub TitleAttract and retain top talent using an enhanced compensation strategy
  • Short DescriptionAttract and retain top talent using an enhanced compensation strategy.
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