In an increasingly digital world, listening with empathy has never been more crucial. As contact centers evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the salary data you need to attract and retain employees for these essential positions within your organization?
The US Contact Center and Customer Service Compensation Survey equips you with salary benchmarking data collected from more than 1,700 organizations for over 309 positions. Analyze the data by business, consumer, and customer focus to help reshape your talent strategy.
Access valuable pay data regarding call center salaries, across four unique position families:
Customer service and contact center operations
Sales, marketing, and product management
Do you have the top talent necessary to deliver a more impactful customer experience?