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In an increasingly digital world, listening with empathy has never been more crucial. As contact centers evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the call centers salary data you need to attract and retain employees for these essential positions within your organization?
The US Contact Center and Customer Service Compensation Survey equips you with salary benchmarking data collected from more than 2,000 organizations for 317 positions. Analyze the data by business, consumer, and customer focus to help reshape your talent strategy.
Access valuable pay and incentives data regarding call center and customer service representative salaries, across four unique position families:
Participation open: March – April
Data effective : April 1
Results publish: August
2023 Results Available
Download product snapshot
Sample report
Position list
Based on data from the 2023 US Contact Center & Customer Service Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.
Interested in contact center policy data? Check out the US Contact Center and Customer Service Policy Survey to further optimize your workforce strategy.
This survey is powered by Mercer Job Library. View Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN® users. If you need additional users, they can be added during checkout.
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Please note:
View the participating companies in this call centers salary survey.
View the position list and descriptions included in this call center benchmarking survey.
View a sample report of this customer support salary survey for a glimpse at what’s included.
With hourly workers, small changes can make all the difference in whether they will take a job and whether they will stay. Here are the 3 areas that employers need to consider to make sure their hiring and retention efforts are not in vein.
Key Dates:
Why should you participate?
To learn more about how you can become a participant, please contact us.
Access to hourly pay rates, short-term incentives, and total cash across multiple industries.
Starting salaries for new graduate hires, co-op students, and interns.
Go beyond the paycheck and explore other areas of compensation.