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In an increasingly digital world, listening with empathy has never been more crucial. As contact centers continue to evolve, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the call centers salary data and policy insights you need to attract and retain employees for these essential positions within your organization?
The US Contact Center and Customer Service Compensation Survey equips you with salary benchmarking data collected from more than 2,100 organizations for 331 positions. Now featuring key policy elements too, such as flexible scheduling, shift differentials, and career development, you can more easily see the full picture. Analyze the data by business, consumer, and customer focus to help reshape your talent strategy.
Access valuable pay and incentives data regarding call center and customer service representative salaries, across four unique position families:
View the participating companies in this call centers salary survey.
Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN users. Additional users can be added during checkout.
With Mercer WIN, simplify your compensation data analysis while also maximizing your reporting capabilities. In just a few clicks, Mercer WIN allows you to:
Once you submit an online order, our team will get to work right away to validate your purchase and grant access to the dataset. For new users, this may take us longer to verify your information.
It may take up to 48 hours before the data is accessible. You will be notified via email when the data is available.
It may take up to 72 hours to gain access to this dataset. Once your account is created, your access link will be sent to your email.
Contact our customer service team for assistance.
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You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs.
Opens: 03/03/2025
Closes: 05/05/2025