US Retail Compensation and Benefits Survey

Move forward with a data-driven talent strategy

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The retail industry is reinventing. With fewer brick and mortar locations, a shift to ecommerce, and the need to gain cost and resource efficiencies, reevaluating rewards strategies is a priority for many companies. Make smart investments with your salary budget to secure critical talent, using high-quality and up-to-date market data. Motivate and attract top talent with the US Retail Compensation and Benefits Survey. See where your retail salaries stack up against the competition with survey data for 641 jobs across numerous position families, including central administration, distribution, e-commerce, finance/accounting, and much more. Benchmark your compensation strategy against all 241 organizations, or narrow the data by:

  • Industry sectors and subsectors
  • Geographic location
  • Company size (Number of stores, organization revenue, store headcount, store revenue, store size)

Current, reliable data
In light of the economic and workforce changes brought on by the COVID-19 pandemic, Mercer conducted a “data refresh” in August to address any market movement that occurred after the initial survey participation period. You will receive the results of the refresh free with your purchase.

This added step to ensure you have access to the most current, reliable data means you can move forward confidently with your pay decisions knowing that your data accurately reflect the market.

Do you have the market data to keep up in the retail industry?

Participation open: March – May

Results publish: September

2020 results available

  • 641 positions published
  • USD 1,450 – 5,925
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Sample report

Position list

Survey # of Positions Published # of Organizations
US Retail Compensation and Benefits Survey 641 204
US Retail Compensation and Benefits Survey – Apparel Manufacturing 53 44
US Retail Compensation and Benefits Survey – Restaurant 53 31
US Retail Compensation and Benefits Survey – Supermarket 87 38

*Note: Table above is based off of 2020 Retail survey stats.

  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2020 survey participation

Product Details

Survey Statistics

  • # Positions Surveyed: 1,185
  • # Positions Published: 641
  • # Organizations: 204
  • # Observations: 2,176,531

Based on data from the 2020 US Retail Compensation and Benefits Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Benefits Prevalence
  • Benefits Valuation
  • HR and Industry Practices
  • Incentive Eligibility
  • Organization Demographics
  • Short-term Incentive Amounts
  • Total Cash Compensation
  • Total Direct Compensation

Data Analyzed

Industry Sector

  • Apparel, Fashion, Footwear & Accessories
  • Convenience
  • Department Stores
  • Electronics, Entertainment, Communications, Office
  • Grocery, Pharmacy, General Merchandise
  • Home, Hardware, Building & Garden Supplies
  • Restaurants
  • Specialty Stores

Geographic Area

  • Metropolitan Area
  • National
  • Regional


  • Number of Stores
  • Organization Revenues
  • Store Headcount for Store Manager
  • Store Revenue
  • Store Size

Sub Sector

  • Apparel & Accessories Combination Stores
  • Apparel/Accessories - Family
  • Apparel/Accessories - Infants/Children
  • Apparel/Accessories - Men
  • Apparel/Accessories - Women
  • Automotive Dealers
  • Automotive Parts & Services
  • Books/Music/Video
  • Combination Electronics etc. Stores
  • Combination Grocery etc. Stores
  • Combination Specialty Stores
  • Communications Stores
  • Convenience
  • Convenience Combination Gas/Petro & Convenience
  • Department Stores
  • Drug Stores, Pharmacies
  • Electronics Stores
  • Entertainment Stores
  • Fine Dining
  • Footwear/Shoes
  • Furniture & Home Furnishings Stores
  • Garden Supplies
  • Gas/Petrol
  • General Merchandise
  • Gifts/Novelties
  • Grocery Stores
  • Hardware
  • Home Goods & Products
  • Jewelry
  • Luxury
  • Office Supply Stores
  • Other Home Products
  • Other Specialty Stores
  • Quick Service, Fast Food
  • Restaurant Chains
  • Salon/Personal Care Products
  • Sporting Goods/Hobby
  • Wholesale Trade - Other or Combination
  • Wholesale Trade, Durable Goods
  • Wholesale Trade, Non-Durable Goods

Position Families Analyzed

  • Central Administration
  • Distribution
  • E-commerce
  • Finance / Accounting
  • Human Resources
  • Loss Prevention
  • Marketing & Sales Promotion
  • Merchandising
  • Real Estate
  • Store/Field Operations
  • Systems and Data Processing

This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.


Product Participant Non-Participant NRF Member
2020 US Retail Compensation and Benefits Survey USD 1,975 USD 5,925 USD 3,950
2020 US Retail Compensation and Benefits Survey – Apparel Manufacturing Module USD 1,700 USD 5,100 N/A
2020 US Retail Compensation and Benefits Survey – Supermarket Module USD 1,700 USD 5,100 N/A
2020 US Retail Compensation and Benefits Survey – Retail and Apparel Manufacturing Modules USD 3,150 USD 9,450 N/A
2020 US Retail Compensation and Benefits Survey – Retail and Supermarket Modules USD 3,150 USD 9,450 N/A
2020 US Retail Compensation and Benefits Survey – Restaurant USD 1,450 USD 4,350 N/A
2020 US Retail Compensation and Benefits Survey – Retail and Restaurant Modules USD 2,900 USD 8,700 N/A

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US Retail Compensation and Benefits Survey

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Please note:

  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • Additional users may be added during checkout for USD 200 each per module/survey.
  • 2020 results are available for purchase and will be delivered upon survey release (September).

Survey Schedule

  • Participation Opens: March 9
  • Participation Deadline: May 15
  • Data Effective: March 1
  • Report Available: September

Participating Companies

View the list of participating companies in this survey.

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2020 survey participation

2020 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
  • IsOrderingSetYes
  • Ordering TypeMultiLevelMultiSelection
  • RegionUS
  • Sub TitleMove forward with a data-driven talent strategy
  • Short DescriptionData on pay, policies & practices, and benefits trends in the retail industry.

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