US FSS: Financial Services Suite – Retail Banking

Revamp your talent strategy with competitive compensation offerings

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In the Age of the Individual, constantly improving the customer experience across the financial services retail industry is paramount. To separate your organization from the pack, a more personalized journey through various product channels is required. A critical first step in achieving this is finding, keeping, and motivating the right employees. And that starts with getting pay right.

The Retail Banking module of the US FSS: Financial Services Suite allows you to see what your competitors are paying their employees for similar positions. Benchmark your talent strategy across 130,790 employee observations and 14 position families. Evaluate the survey data by industry sub-category, which include:

  • Commercial bank
  • Credit union
  • Diversified financial
  • Thrift
Are you ready to revamp your compensation strategy?
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2019 Participation


This retail banking industry survey analyzes compensation data for 57 organizations with data collected across key components of the compensation strategy, such as:

  • Base pay
  • Long-term incentives
  • Organization data
  • Pay/Employment policies and more

This survey is powered by Mercer Job Library. This comprehensive job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Learn more or view Mercer Job Library FAQs for more details.

With the move to Mercer Job Library, the Retail Banking module of the US FSS: Financial Services Suite collects data for 39 specializations and 396 jobs giving you access to even more compensation benchmarking insights for your financial institution across the following job families:

  • Communications and corporate affairs
  • Consumer and commercial banking
  • Customer service and contact center operations
  • IT, telecom, and Internet
  • Legal, compliance, and audit
  • Sales, marketing, and product management

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 396
  • # Positions Published: 57
  • # Organizations: 133
  • # Observations: 130,790

Based on data from the 2019 US FSS: Financial Services Suite – Retail Banking survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay/Employment Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Commercial Bank
  • Credit Union
  • Diversified Financial
  • Thrift

Analyzed By

  • Assets
  • Industry Type
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Affluent/Premier Customers
  • ATM/Debit Card
  • Branch Executive
  • Branch Managers
  • Branch Support
  • Business Banking
  • Community Development
  • Emerging Markets
  • Fraud
  • In-store Banking
  • Personal Financial Advisement
  • Sales
  • Service
  • Tellers


Version Participant Non-Participant
2019 US FSS: Financial Services Suite — Retail Banking USD 1,450 USD 4,350

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US FSS: Financial Services Suite – Retail Banking

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2019 results now available.

Survey Schedule

  • Participation Opens: March 4
  • Participation Deadline: May 17
  • Date Effective: March 1
  • Report Available: August

Participating Companies

  • Alerus Financial Corporation
  • Allianz Global Corporate & Specialty
  • American International Group, Inc.
  • Anthem, Inc.
  • Associated Bank, N.A.
  • Auto Club Group
  • Bank of Hawaii
  • Bank of the Ozarks
  • Beneficial Mutual Bancorp, Inc.
  • Bethpage Federal Credit Union
  • Blue Cross and Blue Shield of Louisiana
  • Blue Cross and Blue Shield of North Carolina
  • Blue Cross Blue Shield of Michigan
  • Blue Cross Blue Shield of Minnesota
  • BlueCross BlueShield of Tennessee
  • Boeing Employees Credit Union (BECU)
  • BOK Financial Corporation
  • Branch Banking & Trust Company
  • Bremer Financial Corporation
  • Cadence Bank
  • Capital One Financial Corp.
  • CareFirst BlueCross BlueShield
  • CIBC Bank USA
  • Citigroup, Inc.
  • CoBank, ACB
  • Comerica, Inc.
  • Commerce Bancshares, Inc.
  • Cullen/Frost Bankers, Inc.
  • Elevations Credit Union
  • Equity Trust
  • ESL Federal Credit Union
  • Farm Credit Bank of Texas
  • Federal Reserve Bank of Atlanta
  • Federal Reserve Bank of Boston
  • Federal Reserve Bank of Minneapolis
  • Federal Reserve Bank of San Francisco
  • Fidelis Care of New York
  • Fifth Third Bancorp
  • First American Financial Corporation - First American Trust
  • First Financial Bancorp
  • First National Bank of Omaha
  • First Tennessee Bank
  • Florida Blue
  • Golden 1 Credit Union
  • Great-West Financial
  • Health Care Service Corporation - BlueCross BlueShield of Illinois
  • Health Care Service Corporation - BlueCross BlueShield of Montana
  • Health Care Service Corporation - BlueCross BlueShield of Oklahoma
  • Health Care Service Corporation - BlueCross BlueShield of Texas
  • Huntington Bancshares, Inc.
  • Johnson Financial Group
  • KeyCorp
  • Kinecta Federal Credit Union
  • Liberty Mutual Group
  • M&T Bank Corporation
  • MB Financial, Inc.
  • MetLife, Inc.
  • MidFirst Bank
  • Modern Woodmen of America
  • Mutual of Omaha - Mutual of Omaha Bank
  • National Rural Utilities Cooperative Finance Corporation (NRUCFC)
  • Navient
  • Navy Federal Credit Union
  • New York Community Bancorp, Inc.
  • Northrop Grumman Federal Credit Union
  • OneMain Financial
  • Patelco Credit Union
  • Penn Mutual Life Insurance Company
  • Pennsylvania Higher Education Assistance Agency
  • People's United Financial, Inc.
  • Ponce Bank
  • Privilege Underwriters, Inc
  • PSCU Incorporated
  • Rabobank, N.A.
  • Regions Financial Corporation
  • Royal Bank of Canada - City National Bank
  • Royal Bank of Canada - RBC Bank
  • San Diego County Credit Union
  • SchoolsFirst Federal Credit Union
  • State Farm Insurance
  • Sun Life Financial U.S.
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Bank
  • T. Rowe Price Group, Inc.
  • Technology Credit Union
  • Texas Mutual Insurance Company
  • The AmeriHealth Caritas Family of Companies
  • The AmeriHealth Caritas Family of Companies - AmeriHealth Caritas of Iowa
  • The AmeriHealth Caritas Family of Companies - AmeriHealth Caritas Pennsylvania
  • The Guardian Life Insurance Company of America
  • The Jones Financial Companies, L.L.L.P
  • The Motorists Insurance Group
  • The Travelers Companies, Inc.
  • The Vanguard Group, Inc.
  • Thrivent Financial
  • Toyota Financial Services
  • U.S. Bancorp
  • UnitedHealth Group
  • Veterans United Home Loans
  • Vision Service Plan - VSP Vision Care
  • Washington Trust Bank
  • Wells Fargo & Company
  • Westfield Bank
  • Westwood Management Corp.
  • Westwood Trust
  • Zions Bancorporation

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2019 Participation

2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleRevamp your talent strategy with competitive compensation offerings
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.