US FSS: Financial Services Suite – Retail Banking

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The Retail Banking module of the US FSS: Financial Services Suite is designed for financial institutions that offer mass-market banking in which individual customers typically use local branches of larger commercial banks. Services offered by these organizations often include checking/savings accounts, mortgages, personal loans, debit/credit cards, certificates of deposit (CDs), and more.

Whether it's through online bill pay, mobile check deposit, or the other multitude of products offered by your company, you have to provide more convenience to your customers than ever before to compete in today's fast-paced and evolving banking industry. If you don't have the top talent, it could be easy to fall behind your competitors. This compensation survey delivers the most robust salary benchmarking data on 82 retail banking positions across 15 position families with data submitted from 58 financial organizations across the country. From base pay to incentive plans, this module allows you to see what your competitors are paying their employees for similar positions, presenting you with an opportunity to revise your compensation strategy so that your organization can thrive in today's competitive environment.

Survey Details At a Glance
  • Product Details
  • Pricing
  • Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2018 Participation


What’s New in 2018
This survey will move to the new Mercer Job Library in 2018. This comprehensive new job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Read the client announcement for details on why we’re making this change and what it means to you or visit the Mercer Job Library FAQs page for more details.

With the move to the Mercer Job Library, the Retail Banking module of the US FSS: Financial Services Suite contains 39 specializations and 360 jobs giving you access to even more compensation benchmarking insights for your financial institution, across the following job families:

  • Communications & Corporate Affairs
  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • IT, Telecom & Internet
  • Legal, Compliance & Audit
  • Sales, Marketing & Product Management

Survey results are delivered in Mercer WIN® giving you access to the data through a variety of parameters — including geography, industry, company size and more — to more efficiently organize and analyze the information. Mercer WIN enables you to customize your analysis by job as well as compare job descriptions side-by-side, change pay elements to support the right level of analysis, perform function and career-level analysis, export your data for integration into other systems, and run presentation-quality detail or summary reports. A published PDF of the survey results can also be found here.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions: 82
  • # Organizations: 58
  • # Observations: 161,793

Based on data from the 2017 US FSS: Financial Services Suite – Retail Banking survey

Data Collected

  • Base Pay
  • Long-term Incentives
  • Organization Data
  • Pay/Employment Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Commercial Bank
  • Credit Union
  • Diversified Financial
  • Thrift

Analyzed By

  • Assets
  • Industry Type
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Affluent/Premier Customers
  • ATM/Debit Card
  • Branch Executive
  • Branch Managers
  • Branch Support
  • Business Banking
  • Community Development
  • Emerging Markets
  • Fraud
  • In-store Banking
  • Personal Financial Advisement
  • Sales
  • Service
  • Tellers


Version Participant Non-Participant
2017 US FSS: Financial Services Suite — Retail Banking USD 1,350 USD 4,050

Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.


Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2018 results will be available for purchase in August with results delivered upon survey release.

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US FSS: Financial Services Suite – Retail Banking

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Survey Schedule

  • Questionnaire Distributed: April 3
  • Participation Deadline: May 21
  • Data Effective Date: March 1
  • Report Available: August

Participating Companies

  • AgStar Financial Services ACA
  • Anchor Bank
  • Automobile Club of Southern California
  • BOK Financial Corporation
  • Bank of Hawaii
  • Banner Bank
  • Beneficial Mutual Bancorp, Inc.
  • Branch Banking & Trust Company
  • Bremer Financial Corporation
  • Capital Bank Financial Corp
  • Capital One Financial Corp.
  • Citigroup, Inc.
  • Comerica, Inc.
  • Cullen/Frost Bankers, Inc.
  • ESL Federal Credit Union
  • Elevations Credit Union
  • EverBank
  • Federal Reserve Bank of Boston
  • Fifth Third Bancorp
  • First Financial Bancorp
  • First Interstate BancSystem, Inc.
  • First National Bank of Omaha
  • Huntington Bancshares, Inc.
  • INTRUST Bank
  • Johnson Financial Group
  • KeyCorp
  • Kinecta Federal Credit Union
  • LegacyTexas Financial Group, Inc.
  • M&T Bank Corporation
  • MB Financial Bank, NA
  • MB Financial, Inc.
  • MidCountry Bank
  • MidFirst Bank
  • Mutual of Omaha - Mutual of Omaha Bank
  • Navy Federal Credit Union
  • New York Community Bancorp, Inc.
  • Old National Bancorp
  • Patelco Credit Union
  • People's United Financial, Inc.
  • PrivateBancorp, Inc.
  • Rabobank, N.A.
  • Regions Financial Corporation
  • Royal Bank of Canada - City National Bank
  • Royal Bank of Canada - RBC Bank
  • SchoolsFirst Federal Credit Union
  • State Farm Insurance
  • SunTrust Banks, Inc.
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Bank
  • TD Bank, N.A.
  • Think Mutual Bank
  • Tri Counties Bank
  • U.S. Bancorp
  • Washington Trust Bank
  • Wells Fargo & Company
  • Westfield Bank
  • Zions Bancorporation

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2018 Participation

2018 Survey Participation is now closed. View the Survey Schedule tab for your next opportunity to participate. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Short DescriptionRobust salary and incentive benchmarking data for retail banking positions.