Canada Contact Centre Compensation Survey

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The Canada Contact Centre Compensation Survey covers positions found in one of the most important functional areas of today’s service-focused environment.

This rewards survey is designed to assist Canada contact centre managers and HR industry professionals in developing and maintaining competitive compensation plans. The salary survey covers an array of job functions such as Inbound with Selling, Collections, and Customer Service. The survey also includes staff positions such as Trainers, Schedulers, and Contact Centre Management and Executive, enabling you to match your jobs accurately, giving you a competitive compensation strategy.

The Canada Contact Centre Compensation Survey covers an extensive policy section; examining practices such as Turnover, Shift and Language Differentials, Variable Pay, and Absenteeism. This vital information will help you benchmark your organization against the competition and identify opportunities to improve costs and efficiency.

USAView our US Contact Center Compensation Survey.

Leverage the Canada New Graduate Pay and Student Hiring Rates Survey for key information on salary benchmarking for new graduates as well as hourly pay rates for co-op students and interns, to help you gain a competitive advantage with your compensation strategy. Learn More.

Survey Stats
  • # Positions: 88
  • # Organizations: 117
  • # Observations: 29,800+
  • # Contact centers represented: 289

    Based on data from the last completed survey.

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