US FSS: Financial Services Suite - Financial Operations

Compensation data to shape your rewards strategy

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Advances in big data and analytics have led to new services, products, and solutions from financial institutions. Employees who can deliver and capitalize on these advancements, and those still to come, will be key to success. Having an effective rewards strategy that attracts and motivates the right talent now while preparing for the future of the industry is more important than ever.

The Financial Operations module of the US FSS: Financial Services Suite provides clear and robust compensation data for over 390 positions. Use the data to compare your organization’s compensation strategy against 175 companies of various sizes and locations. Evaluate your talent strategy with data for base pay, employee turnover, pay policies, and much more. Compare your jobs across 18 position families, including:

  • Foreign exchange
  • Business analytics
  • Cloud computing
  • Financial modeling
  • Product development

Are you ready to shape your rewards strategy?

Survey Details At a Glance
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2018 Participation


Analyze the data within this financial services salary survey industry sector along with several other key components, such as:

  • Assets
  • Discipline code
  • Location
  • Revenue/Sales

New for 2018

This survey is powered by the new Mercer Job Library. This comprehensive new job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Learn more or view Mercer Job Library FAQs for more details.

With the move to Mercer Job Library, the Financial Operations module of the US FSS: Financial Services Suite now has 42 specializations and 223 jobs analyzed across the following job families:

  • Administration, facilities, and secretarial
  • Asset/Investment management
  • Capital markets/Investment banking
  • Consumer and commercial banking
  • Finance
  • General management
  • Legal, compliance and audit
  • Project/Program management
  • Quality management

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions: 223
  • # Organizations: 281
  • # Observations: 41,111

Based on data from the 2018 US FSS: Financial Services Suite – Financial Operations survey

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Policies
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Commercial Bank
  • Credit Union
  • Consumer Finance
  • Investment/Trust Management
  • Private Equity/Venture Capital Investment

Analyzed By

  • Assets
  • Discipline Code
  • Industry Type
  • Location
  • Revenue/Sales

Position Families Analyzed

  • Foreign Exchange
  • General Operations
  • Investment Operations
  • Operational Risk and Compliance
  • Project Implementation/Management
  • Business Analytics
  • Cloud Computing
  • Compliance Officer
  • Data Science
  • Financial Modeling
  • Information Systems Security (Cyber Security)
  • Mobile Application Development
  • Product Development
  • Product Management
  • Quantitative Analytics
  • Social Media Marketing
  • Software Development
  • User Experience Design


Version Participant Non-Participant
2018 US FSS: Financial Services Suite — Financial Operations USD 1,400 USD 4,200

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US FSS: Financial Services Suite - Financial Operations

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2018 results will be available for purchase in August with results delivered upon survey release.

Survey Schedule

  • Questionnaire Distributed: April 3
  • Participation Deadline: May 21
  • Data Effective Date: March 1
  • Report Available: August

Participating Companies

  • AAA Northern California, Nevada and Utah
  • Aetna, Inc.
  • Aflac, Inc.
  • AgFirst Farm Credit Bank
  • Alerus Financial Corporation
  • Alfa Mutual Insurance Company
  • Allianz Asset Management of America L.P.
  • Allianz Global Corporate & Specialty
  • Allianz Worldwide Partners
  • American Century Investments
  • American Century Investments - CA
  • American Enterprise Group, Inc.
  • American Financial Group, Inc.
  • American Financial Group, Inc. - Great American Financial Resources, Inc.
  • American Financial Group, Inc. - Great American Insurance Group
  • American Financial Group, Inc. - Mid-Continent Casualty Company
  • American Financial Group, Inc. - National Interstate
  • American Financial Group, Inc. - Republic Indemnity
  • American Financial Group, Inc. - Summit Holdings Southeast, Inc.
  • American Financial Group, Inc. - VanLiner
  • American International Group, Inc.
  • Ameriprise Financial, Inc.
  • Anthem, Inc.
  • Argo Group International Holdings, Ltd.
  • Argo Group US, Inc.
  • Associated Bank, N.A.
  • Asurion
  • Auto Club Group
  • Auto Club Group (Executive)
  • Automobile Club of Southern California
  • AvidXchange
  • Bank of Hawaii
  • Bank of the Ozarks
  • Bayview Asset Management
  • Beneficial Mutual Bancorp, Inc.
  • Bethpage Federal Credit Union
  • Blue Cross and Blue Shield of Alabama
  • Blue Cross and Blue Shield of Louisiana
  • Blue Cross and Blue Shield of North Carolina
  • Blue Cross Blue Shield of Massachusetts
  • Blue Cross Blue Shield of Michigan
  • Blue Cross Blue Shield of Minnesota
  • Blue Cross of Idaho Health Service, Inc.
  • Blue Shield of California
  • BlueCross BlueShield of Tennessee
  • BMO - Bank of Montreal
  • BMW Financial Services NA, LLC
  • Board of Governors of the Federal Reserve System
  • Boeing Employees Credit Union (BECU)
  • BOK Financial Corporation
  • Boston Financial Investment Management
  • Branch Banking & Trust Company
  • Brandywine Trust Company, LLC
  • Bremer Financial Corporation
  • Brighthouse Financial
  • Broadridge Financial Solutions, Inc.
  • Broadridge Financial Solutions, Inc. - Global Technology & Operations
  • Cadence Bank
  • Cambia Health Solutions
  • Capital One Financial Corp.
  • CareFirst BlueCross BlueShield
  • Chandler Asset Management, Inc.
  • Church Pension Group Services Corporation
  • CIGNA Corporation
  • CIGNA Corporation - CIGNA Group Disability and Life
  • CIGNA Corporation - CIGNA Healthcare
  • Citigroup, Inc. - Citi North America, Operations & Technology
  • CNO Financial Group, Inc.
  • Comerica, Inc.
  • Commerce Bancshares, Inc.
  • Computershare
  • Constitution Life
  • CorAmerica
  • Cullen/Frost Bankers, Inc.
  • D.A. Davidson Companies
  • Delaware Life Insurance Company
  • Delta Dental Insurance Company
  • Delta Dental of California
  • Delta Dental Of Pennsylvania
  • Delta Dental Plan of Michigan, Inc.
  • Discover Financial Services
  • Ditech Holding Corporation
  • Donnelley Financial Solutions
  • Dorsey & Whitney, LLP - Dorsey & Whitney Trust Company
  • Eastern Bank Corporation
  • Elevations Credit Union
  • Equity Trust
  • Erie Insurance Group
  • ESL Federal Credit Union
  • Farm Credit System
  • Farmers Mutual Hail
  • Federal Home Loan Bank of Atlanta
  • Federal Home Loan Bank of Cincinnati
  • Federal Reserve Bank of Atlanta
  • Federal Reserve Bank of Boston
  • Federal Reserve Bank of Cleveland
  • Federal Reserve Bank of Dallas
  • Federal Reserve Bank of Kansas City
  • Federal Reserve Bank of Minneapolis
  • Federal Reserve Bank of Philadelphia
  • Federal Reserve Bank of Richmond
  • Federal Reserve Bank of San Francisco
  • Federal Reserve Bank of St. Louis
  • Federated Investors
  • Fidelis Care of New York
  • Fifth Third Bancorp
  • Financial Industry Regulatory Authority (FINRA), Inc.
  • First Financial Bancorp
  • First National Bank of Omaha
  • Flagstar Bancorp, Inc.
  • Florida Blue
  • Freedom Financial Network
  • Freedom Mortgage Corporation
  • Friedkin Companies, Inc. - Gulf States Financial Services
  • GATX Corporation
  • General Motors Company - General Motors Financial Company, Inc.
  • Genworth Financial, Inc.
  • GeoVera Holdings, Inc.
  • Global Indemnity Limited
  • GNY Insurance Companies
  • Golden 1 Credit Union
  • Hannover Life Reassurance Company of America
  • Harland Clarke
  • HD Vest, Inc.
  • Health Care Service Corporation - BlueCross BlueShield of Illinois
  • Health Care Service Corporation - BlueCross BlueShield of Montana
  • Health Care Service Corporation - BlueCross BlueShield of New Mexico
  • Health Care Service Corporation - BlueCross BlueShield of Oklahoma
  • Health Care Service Corporation - BlueCross BlueShield of Texas
  • HealthNow New York, Inc.
  • HealthPartners
  • Horizon Blue Cross Blue Shield of New Jersey
  • Humana, Inc.
  • Humboldt
  • Indiana Farm Bureau Insurance
  • Intermountain Healthcare, Inc. - SelectHealth, Inc.
  • Jackson National Life Insurance Company
  • Johnson Financial Group
  • KAR Auction Services, Inc. - Automobile Finance Corporation
  • KeyCorp
  • Legal & General America, Inc.
  • Liberty Mutual Group
  • Liberty Mutual Group - Commercial Insurance
  • Liberty Mutual Group - Global Consumer Markets
  • Liberty Mutual Group - Global Specialty
  • Lifetime Healthcare Companies, Inc. - Excellus BlueCross BlueShield
  • Lifetime Healthcare Companies, Inc. - MedAmerica Insurance Company
  • LPL Financial
  • Manulife Financial Corporation (US)
  • MAPFRE U.S.A. Corp.
  • Mariner Finance, LLC
  • MassMutual Life Insurance Company
  • MB Financial, Inc.
  • Mercedes-Benz Financial Services USA, LLC
  • Mercury General Corporation
  • MetLife, Inc.
  • MFS Investment Management
  • Modern Woodmen of America
  • Mortgage Guaranty Insurance Corp
  • Munich Reinsurance America, Inc.
  • Mutual of Omaha
  • Mutual of Omaha - Mutual of Omaha Bank
  • Nassau Re
  • National Futures Association
  • Nationstar Mortgage Holdings, Inc.
  • Navient
  • Navy Federal Credit Union
  • New Jersey Manufacturers Insurance Group
  • New York Life Insurance Company
  • New York Life Insurance Company - Insurance
  • North American Bancard Holdings, LLC
  • Northrop Grumman Federal Credit Union
  • Ohio National Life Insurance Company
  • OneMain Financial
  • PartnerRe US
  • Patelco Credit Union
  • Payoneer, Inc.
  • Penn Mutual Life Insurance Company
  • Pennsylvania Higher Education Assistance Agency
  • People's United Financial, Inc.
  • People's United Insurance Agency
  • PHH Corporation
  • Piper Jaffray Companies
  • PNC Financial Services
  • Ponce Bank
  • PRA Group, Inc.
  • Premera Blue Cross
  • Principal Financial Group
  • Privilege Underwriters, Inc
  • Protective Life Corporation
  • Protective Life Corporation - Asset Protection Division
  • Protective Life Corporation - Life & Annuity Division
  • Providence Health & Services - Providence Health Plans
  • Prudential Insurance Company of America, Inc.
  • Prudential Mutual Fund Services, LLC
  • PSCU Incorporated
  • Rabobank, N.A.
  • Radian Group, Inc.
  • RBC Wealth Management
  • Red Capital Group
  • Regions Financial Corporation
  • Resurgent Capital Services
  • RLI Insurance Company
  • Royal Bank of Canada - City National Bank
  • Royal Bank of Canada - RBC Bank
  • SAIF Corporation
  • Sammons Financial Group
  • Saybrus Partners
  • SchoolsFirst Federal Credit Union
  • Securian Financial Group
  • Siemens Financial Services, Inc.
  • Society Insurance
  • Spectrum Health System - Priority Health
  • SSM Health - Dean Health Plan
  • StanCorp Financial Group, Inc.
  • State Farm Insurance
  • State Teachers Retirement System of Ohio
  • Stewart Information Services Corporation
  • Sun Life Financial U.S.
  • Symetra Financial Corporation
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Bank
  • Synovus Financial Corporation - Synovus Securities
  • Synovus Financial Corporation - Synovus Trust
  • T. Rowe Price Group, Inc.
  • TCF National Bank
  • Technology Credit Union
  • Texas Life Insurance Company
  • Texas Mutual Insurance Company
  • The AmeriHealth Caritas Family of Companies
  • The AmeriHealth Caritas Family of Companies - AmeriHealth Caritas Louisiana
  • The AmeriHealth Caritas Family of Companies - AmeriHealth Caritas of Iowa
  • The AmeriHealth Caritas Family of Companies - AmeriHealth Caritas Pennsylvania
  • The AmeriHealth Caritas Family of Companies - AmeriHealth District of Columbia
  • The AmeriHealth Caritas Family of Companies - Prestige Health Choice
  • The AmeriHealth Caritas Family of Companies - Select Health of South Carolina, Inc.
  • The Capital Group Companies, Inc.
  • The Dentists Insurance Company Insurance Solutions
  • The Guardian Life Insurance Company of America
  • The Jones Financial Companies, L.L.L.P
  • The Main Street America Group
  • The Motorists Insurance Group
  • The Northwestern Mutual Life Insurance Company
  • The Phoenix Companies, Inc.
  • The Travelers Companies, Inc.
  • The Vanguard Group, Inc.
  • The Warranty Group
  • Think Mutual Bank
  • TIAA - EverBank Financial Corp
  • Total Merchant Services
  • Toyota Financial Services
  • Trupanion, Inc.
  • Trustmark Companies
  • TTCU Federal Credit Union
  • U.S. Bancorp
  • UnitedHealth Group
  • Valley National Bancorp
  • Veterans United Home Loans
  • Visa, Inc.
  • Vision Service Plan - VSP Vision Care
  • Vision Service Plan Global
  • Volkswagen Credit, Inc.
  • Volvo Group North America - Volvo Financial Services
  • Voya Financial, Inc.
  • Webster Financial Corporation
  • Webster Financial Corporation - HSA Bank
  • WellCare Health Plans, Inc.
  • Wellmark BlueCross BlueShield
  • Wells Fargo & Company
  • West Bend Mutual Insurance Company
  • Western & Southern Financial Group
  • Westfield Bank
  • Westfield Insurance
  • Westwood Holdings Group Inc.
  • Westwood Trust
  • William Blair & Company, LLC
  • Wilton Reassurance Company
  • Zions Bancorporation

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2018 Participation

2018 Survey Participation is now closed. View the Survey Schedule tab for your next opportunity to participate. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events — attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You’ll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results — easily determine your market position with customized reports that compare your company’s data to that of your peers.

New in 2018 is Mercer Data Connector! This intuitive online data collection tool is easy to use and will save you time, making your job easier. The user-friendly interface will help you match jobs with automated suggestions, validate and make changes to your data in real time, build upon your work year over year, and much more. Learn more about Mercer Data Connector.

  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleCompensation data to shape your rewards strategy
  • Short DescriptionSalary benchmarking data for organizations that ensure the execution of loans.