US Hospitality Survey

Attract and retain employees for all hospitality roles

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US Hospitality Survey  SKU_662

The hospitality industry today is made up of more than just your traditional hotels. It also includes vacation rentals, gaming and entertainment casinos, boutique properties, cruise lines, and property management organizations. Traditional hotel roles are still critical, but the industry has morphed into jobs that enhance guest experience. Finding the employees you need for all roles and keeping them in place is crucial in the changing market.

Attract and retain top talent with the US Hospitality Survey. Benchmark your compensation strategy against all organizations, or narrow the data by industry sectors, geographic location and property size (revenue). Analyze your management, professional, and hourly employees against 53 jobs across numerous position families and at the property level. Hourly jobs include:

  • Custodial/Cleaning
  • Front Desk Management
  • General Food Service Worker/Crew Member
  • Housekeeping & Laundry
  • Kitchen Support Services
Is your workforce strategy prepared to keep up with the hospitality industry?

Participation Open: March - May

Results Publish: September

2020 Results Available

  • 53 positions published
  • USD 1,200 – 3,600
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Position list

Sample Report

  • Product Details
  • Pricing / Buy Now
  • survey schedule
  • Position list & sample report
  • participating companies
  • 2021 Participation

Product Details

Survey Statistics

  • Positions Surveyed: 69
  • Positions Published: 53
  • Organizations: 12
  • Observations: 6,039

Based on data from the 2020 US Hospitality Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Rehire salary rate
  • Total cash

Data Analyzed

Career Streams Analyzed

  • Hourly
  • Management
  • Professional

Geographic area

  • Metropolitan
  • National


  • Number of rooms
  • Revenue

Position Families Analyzed

  • Administration, facilities & secretarial
  • Communications & corporate affairs
  • Finance
  • Healthcare/pharmacy services
  • Hospitality (food service & lodging)
  • Human resources
  • IT, telecom & internet
  • Legal, compliance & audit
  • Retail
  • Sales, marketing & product management
  • Supply Chain


Product Participant Non-Participant
2020 US Hospitality Survey USD 1,200 USD 3,600

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US Hospitality Survey

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Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.

Please note:

  • Additional users may be added during checkout for USD 200.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2020 results now available.

survey schedule

  • Participation open: March 1
  • Participation deadline: May 6
  • Date Effective: March 1

Please note: This survey will not be published in 2021.
Visit the retail and hospitality industry solutions page for up-to-date data and insights to make strategic decisions in your fast-paced industry with confidence.

Position list & sample report

Position List

View the position list and descriptions included in this HR compensation survey to optimize your ongoing compensation and benchmarking efforts.

Sample Report

View a sample report of this survey to see what's included, and learn how easy it is to streamline your salary benchmarking efforts.

participating companies

View a list of the participating companies included in the 2020 US Hospitality Survey here.

2021 Participation

2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Survey participation is open to all organizations and is not required to purchase results.

Why should you participate?

  • Align your pay to the market.
  • Maximize your budget by making informed decisions to ensure you are not overpaying or underpaying.
  • Identify “hot jobs” and areas of focus for your company.
  • Secure a significant discount on survey results.
  • Receive invitations to exclusive participant-only events.

To learn more about how you can become a participant, please contact us.

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  • Sub TitleAttract and retain employees for all hospitality roles
  • Short DescriptionAttract and retain employees for all hospitality roles