US Hospitality Survey

Attract and retain employees for all hospitality roles

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US Hospitality Survey  SKU_662


The hospitality industry today is made up of more than just your traditional hotels. It also includes vacation rentals, gaming and entertainment casinos, boutique properties, cruise lines, and property management organizations. Traditional hotel roles are still critical, but the industry has morphed into jobs that enhance guest experience. Finding the employees you need for all roles and keeping them in place is crucial in the changing market.

Attract and retain top talent with the US Hospitality Survey. Benchmark your compensation strategy against all organizations, or narrow the data by industry sectors, geographic location and property size (revenue). Analyze your management, professional, and hourly employees against 53 jobs across numerous position families and at the property level. Hourly jobs include:

  • Custodial/Cleaning
  • Front Desk Management
  • General Food Service Worker/Crew Member
  • Housekeeping & Laundry
  • Kitchen Support Services
Is your workforce strategy prepared to keep up with the hospitality industry?

Participation Open: July - August

Results Publish: November

2020 Results Available

  • 53 positions published
  • USD 1,200 – 3,600
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Position list

Sample Report

  • Product Details
  • 2020 survey participation
  • Pricing / Buy Now
  • Position list & sample report
  • 2020 Survey Participation
  • participating companies

Product Details

Survey Statistics

  • # Positions Surveyed: 69
  • # Positions Published: 53
  • # Organizations: 12
  • # Observations: 6,039

Based on data from the 2020 US Hospitality Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Rehire salary rate
  • Total cash

Data Analyzed

Career Streams Analyzed

  • Hourly
  • Management
  • Professional

Geographic area

  • Metropolitan
  • National


  • Number of rooms
  • Revenue

Position Families Analyzed

  • Administration, facilities & secretarial
  • Communications & corporate affairs
  • Finance
  • Healthcare/pharmacy services
  • Hospitality (food service & lodging)
  • Human resources
  • IT, telecom & internet
  • Legal, compliance & audit
  • Retail
  • Sales, marketing & product management
  • Supply Chain

2020 survey participation

What's New in 2020

With this new survey, we have included two fields to indicate whether the incumbent is a rehire, and if so, what salary rate were they rehired at compared to their previous salary at the company (lower, same, higher).

To participate in this survey, simply download, complete, and submit the compensation questionnaire provided above. You can rest assured that the importance of your data security is not taken lightly at Mercer, so we take the utmost precautions to protect it.

2020 survey participation is now open!

Survey participation is open to all organizations with matching jobs. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Please submit your completed questionnaire before the deadline to participate in the 2020 survey.

Although organizations are not required to participate in the survey in order to purchase results, participants enjoy these key benefits:

  • Discounted survey results
  • Exclusive invitations to attend webcasts and meetings in which Mercer consultants review survey results and field questions related directly to your organization
  • Inclusion in survey results allows you to easily determine your market position using customized reports that compare your data to that of your peers

2020 survey schedule

  • Participation opens: July 30
  • Participation closes: August 31
  • Results available: October

2020 survey pricing

Product Participant Non-Participant
2020 US Hospitality Survey USD 1,200 USD 3,600


Product Participant Non-Participant
2020 US Hospitality Survey USD 1,200 USD 3,600

Buy Now

US Hospitality Survey

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Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.

Please note:

  • Additional users may be added during checkout for USD 200.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2020 results now available.

Position list & sample report

Position List

View the position list and descriptions included in this HR compensation survey to optimize your ongoing compensation and benchmarking efforts.

Sample Report

View a sample report of this survey to see what's included, and learn how easy it is to streamline your salary benchmarking efforts.

2020 Survey Participation

2020 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.

participating companies

View a list of the participating companies included in the 2020 US Hospitality Survey here.

  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleAttract and retain employees for all hospitality roles
  • Short DescriptionAttract and retain employees for all hospitality roles