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US FSS: Consumer Finance

SINGLELEVELMULTISELECTION

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Data privacy and data security remain top priorities for consumers as more people are working, shopping, and doing just about everything from home. Financial organizations have ever-growing and changing opportunities to become a trusted provider by meeting and exceeding consumer expectations through outstanding employees. Companies that can identify and retain valuable employees with a competitive compensation strategy are poised to deliver on these expectations.

The Consumer Finance portion of the US FSS: Financial Services Suite can give you the compensation data you need for strategic pay decisions. Benchmark your organization’s base pay, incentives, and turnover data against 175 positions across 15 position families in five separate industries:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/real estate

Data privacy and data security remain top priorities for consumers as more people are working, shopping, and doing just about everything from home. Financial organizations have ever-growing and changing opportunities to become a trusted provider by meeting and exceeding consumer expectations through outstanding employees. Companies that can identify and retain valuable employees with a competitive compensation strategy are poised to deliver on these expectations.

The Consumer Finance portion of the US FSS: Financial Services Suite can give you the compensation data you need for strategic pay decisions. Benchmark your organization’s base pay, incentives, and turnover data against 175 positions across 15 position families in five separate industries:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/real estate

View a list of the participating companies included in the US FSS: Consumer Finance Salary Survey here.

Your data will be delivered in Mercer WIN®, an online delivery platform that gives you access to the data through a variety of customizable parameters. In just a few clicks, you can:

  • Benchmark compensation for traditional jobs and hybrid jobs
  • Compare your compensation strategy to a specific set of peers or competitors
  • Set metrics exactly as you want them
  • Benchmark off cycle
  • Identify the six most common skills associated with a role
  • Download .xls data files for easy importing into your comp management system

Your survey purchase includes access for up to three (3) users at your company. Additional users can be added during checkout.

We also offer integration with select third party compensation systems making it easy to access Mercer data wherever you prefer to do your market pricing activities.

SINGLELEVELMULTISELECTION

Please select your participation status

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Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates.

Please contact us if you have any questions.

  • IsOrderingSetYes
  • Ordering TypeWIN
  • Enable ParticipationYes
  • Participation Start Date03/02/2026
  • Participation End Date04/24/2026
  • RegionUS
  • Sub TitleUsing a data-driven approach to your compensation planning
  • Short DescriptionSalary benchmark data for positions across the industry: automotive finance, consumer finance, credit card, diversified financial, and real estate.
  • CounterPart_SKUSKU_7429-ca
  • Product Survey HeadingConsumer Finance Compensation Survey - US FSS
  • Enable WidgetsYes
  • widget1Publish Date ~ September 2026
  • widget2Positions Published ~ 175
  • widget3Organizations ~ 281
  • widget4Observations ~ 45,198
  • Enable Home Page DisplayDo Not Show

Product Highlights

Position Families 

  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • Finance
  • General Management
  • Legal, Compliance & Audit
  • Outsourcing & Global Capability Centers
  • Quality Management
  • Sales, Marketing & Product Management

Position Sub-Families 

  • Account & Client Management
  • Banking & Finance (Outsourcing & Global Capability Centers)
  • Branch Banking
  • Business Process/Service Quality
  • Business Strategy & Planning
  • Consumer & Commercial Banking Operations
  • Credit & Collections
  • Customer Service
  • Field Sales & Account Management
  • Fraud Detection & Prevention
  • Internal Audit
  • Lending & Leasing Operations
  • Remote/Telesales & Account Management
  • Risk Management

Download the list of positions included in this survey along with the position descriptions.

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Geographic Area

  • Metropolitan
  • National
  • Regional

Organization Size

  • Assets
  • Net Revenue
  • Number of Employees
  • Premium Income

Career Streams 

  • Executive
  • Management
  • Para-Professional
  • Professional

Product Highlights

Position Families 

  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • Finance
  • General Management
  • Legal, Compliance & Audit
  • Outsourcing & Global Capability Centers
  • Quality Management
  • Sales, Marketing & Product Management

Position Sub-Families 

  • Account & Client Management
  • Banking & Finance (Outsourcing & Global Capability Centers)
  • Branch Banking
  • Business Process/Service Quality
  • Business Strategy & Planning
  • Consumer & Commercial Banking Operations
  • Credit & Collections
  • Customer Service
  • Field Sales & Account Management
  • Fraud Detection & Prevention
  • Internal Audit
  • Lending & Leasing Operations
  • Remote/Telesales & Account Management
  • Risk Management

Download the list of positions included in this survey along with the position descriptions.

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Geographic Area

  • Metropolitan
  • National
  • Regional

Organization Size

  • Assets
  • Net Revenue
  • Number of Employees
  • Premium Income

Career Streams 

  • Executive
  • Management
  • Para-Professional
  • Professional
Participation
PARTICIPATION CLOSED

Participating in the survey

You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs. Missed this year’s participation window? Contact us to learn how you can participate in the next edition.

Participation Window

Opens: 3/2/2026

Closes: 5/4/2026

Participation Window

Opens: 03/02/2026

Closes: 04/24/2026

Learn more about participation

Frequently Asked Questions You can manage FAQs in Maintenance > Product Management > Products FAQs

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