|2020 US Contact Center & Customer Service Policy Survey
|2020 US Contact Center & Customer Service Compensation Survey
US Contact Center and Customer Service Policy Survey
*Those that participate in both the US Contact Center & Customer Service Compensation Survey and US Contact Center & Customer Service Policy surveys, will receive a discount on the Policy Survey.
Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.
- Additional users may be added during checkout for USD 200 each per module/survey.
- Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
- 2020 results now available.
View a sample report
of this survey for a glimpse at what’s included.
2021 Survey Participation
2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant.
Survey participation is open to all organizations and is not required to purchase results.
Why should you participate?
Align your pay policies to the market.
Maximize your budget by making informed decisions to ensure you are not overpaying or underpaying.
Secure a significant discount on survey results.
To learn more about how you can become a participant, please contact us.