|2019 US Contact Center & Customer Service Policy Survey
|2019 US Contact Center & Customer Service Compensation Survey
US Contact Center and Customer Service Policy Survey
*Those that participate in both the US Contact Center & Customer Service Compensation Survey and US Contact Center & Customer Service Policy surveys, will receive a discount on the Policy Survey.
Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.
- Additional users may be added during checkout for USD 200 each per module/survey.
- Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
- 2019 compensation results now available. 2019 policy results will be available for purchase upon survey release (late September).
View a sample report of this survey for a glimpse at what’s included.
2020 survey participation
2020 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:
- A discount on survey results!
- An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
- Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.