People Centred Design Thinking

Workshop Offerings

Creative thinking and learning about technology are the two top skills that employees need to help them stay competitive, and critical thinking and problem solving are essential power skills that are gaining strength in the industry.

– Mercer 2019 Global Talent Trends Study

Design thinking methodology and its adoption help organizations become more innovative, empowers employees with problem solving skills, and uses prototypes to explore and realise new ideas to solve the challenges in the organization.

Mercer's People Centred Design Thinking Workshops help you prepare your workforce for the future and identify and solve organizational challenges using design thinking methodology.

People centred design thinking encourages organizations to focus on the peoeple they are creating for, leading to better products, services and internal processes.

Methodological Approach
Activities
Workshop Offerings
Testimonials
Contact us

Methodological Approach

	01		IDENTIFY Identify key problems and challenges Gather insights from end users to validate pain points Identify existing solutions

	02		IDEATE Identify key areas for ideation that will give you the biggest impact Develop potential ideas for solutions to address pain points Evaluate and prioritise ideas

	03		PROTOTYPE AND TEST Develop clickable and/or visual prototypes that can be used to test with end users, buyers, and key stakeholders Iterate and test, develop winning idea

WHY USE PEOPLE CENTERED DESIGN THINKING

Activities

01	Identify the problem and the challenge, for example What megatrends are impacting your business? What are your competitors doing that concerns you? What are your key business challenges and priority areas? Determine your target end-users Who are your end-users/influencers/key stakeholders? (Buyers may be different to users) Develop personas Conduct empathy interviews with target end-users What are their jobs-to-be-done? What changes would they like to see? Define success	Walk away with… A context–defined problem statement that is end-user specific and people centred Skills learned: ✓ First principles of people centred design thinking methodology ✓ Persona design ✓ Problem solving framework ✓ Articulation frameworks / posters

02	IDEATE Individuals and groups develop ideas (any idea is a good idea!) Combine individual ideas into themes Evaluate and filter ideas using proven Design Thinking tools Flesh out high scoring ideas in more detail using proven methodological frameworks	Walk away with… Ideas that could address the identified problem Skills learned: ✓ Principles of people centred design thinking methodology ✓ Evaluation methodology ✓ An introduction to Research Methodology for testing ✓ An introduction to prototyping

03	PROTOTYPE AND TEST Design the wireframe for the solution Develop the high level user journey Mock up the solution in PowerPoint or design software (for example, InVision or Figma) Develop validation and implementation plan Design experiments to test and validate prototypes with target end-users Run testing process Review feedback and iterate idea Develop high level business case and plans for development of successful ideas	Walk away with… A clickable and/or visual prototype that can be tested with end-users and a high level testing plan Skills learned: ✓ Final principles of people centred design thinking methodology ✓ Development of prototype ✓ Testing and research methods in action ✓ Incorporation of feedback ✓ Iteration processes ✓ Business case development

Workshop Offerings

Design Thinking Workshop (Half-day)	Immersive Workshop (Full-Day)	End-to-End Transformation (2-3 Day Workshop + Prototype)

Objective: To learn and apply basics of People Centred Design Thinking methodology when solving problems Deliverables: A fast paced innovation session to gather insights and observations, frame problem statements understand opportunities and generate ideas.	Objective: To expose client participants to a megatrend impacting people and business (e.g. Demographic Transformation & Longevity , HR Tech, Future of Work & Automation) Deep dive into topics of interest and focus on key challenges Deliverables: Customised learning experience, exploring trends that are shaping the world of work Introduction to research methodology for testing and prototyping	Objective: To expose client participants to a megatrend impacting people and business (e.g. Demographic Transformation & Longevity , HR Tech, Future of Work & Automation) To help leaders develop transformative solutions and solve complex challenges that require multidisciplinary collaboration Deliverables: In-depth development of prototyping In addition to the workshop, walk away with a clickable and/or visual prototype of your design thinking solution

Fee: £5,000 Up to 12 participants	Fee: £15,000 Up to 12 participants	Price will depend on scale and complexity

Testimonials

“We had an incredible experience. The Innovation Hub is a true differentiator.”
– Client from media industry, May 2019

“The case study was excellent. It was fun, interesting and engaging and it enabled easy discussion.”
– Client from banking industry, July 2019

“...the best event I have been to in years.”
– Client from banking industry, July 2019

“ This was truly amazing, our whole leadership team should do it. Being in this space really inspired us to be creative.”
– Client from life sciences industry, April 2018

Contact us

If you are interested in any of the People Centred Design Thinking Workshop offerings, please complete this form and a Mercer representative will reach out to you soon.

Sub TitleWorkshop Offerings
Ordering TypeCOL/QOL
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Compensation GridShow
Short DescriptionMercer helps you prepare your workforce for the future and helps you identify and solve organizational challenges using design thinking methodology.
RegionUS