Methodology
The report offers an analysis of the compensation information from Comp 1 to Comp3:

• Comp 1 - Monthly base salary, legal payments and competitiveness
• Comp 2 - Guaranteed fixed payments, extralegal bonuses, food subsidy, transportation, other cash guaranteed payments
• Comp 3 - Comp 2 + variable remuneration, sales incentives, indicators

Coverage
The Contact Center and BPO compensation survey includes the following indicators specific to the sector:

• Rotation
• Absenteeism
• Language policy
• Variable remuneration KPI’s
• Among other

The qualitative benefits and indicators report of the sector offers:

• Prevalence information: Life insurance, car, medical plan, food aid, loans, etc.
• Comparative reports of each position and positions with similar impact and contribution in each company
• Specific industry catalogue for a better understanding of responsibilities of each position
• Total remuneration package competitiveness evaluation, in relation to the market

List of Participants
In the last edition of the survey, the participants were as follows:

• AIB
• AMERICAS BPS
• ATENTO
• BRM
• CONDUENT
• CONVERGYS
• EMERGIA CUSTOMER CARE
• EMTELCO
• KONECTA
• ONELINK
• OUTSORCING SERVICIOS INFORMÁTICOS
• SYKES ENTERPRISES
• TELECENTER
• VENTAS Y SERVICIOS

Calendar

Last edition available of the survey: October 2017.

You will have access to the results through Mercer WIN. This tool allows you to make custom and statistical searches according to your needs, added to the possibility of receiving instant comparisons of your company’s data against the market, combine positions, export the information to Excel, among others. Learn more about our tool in www.imercer.com/MercerWIN

Contacts

Octavio Gallardo
octavio.gallardo@mercer.com
Tel: +57 1 742 1071