Take support for your workforce initiatives within a contact center and customer service settings to a deeper level. This policy data is designed to work in combination with the US Contact Center & Customer Service Compensation Survey, which addresses key questions regarding base pay and pay ranges for your contact center and customer service employees.
Survey results are delivered in a published PDF format in Mercer WIN®.
Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization’s size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.
View Sample Report
View a sample report
of this survey for a glimpse at what’s included.