Mercer is now Marsh
You’ll see a new name and look across imercer.com and our solutions, but the data, methodology, platform access, and support you rely on remain the same. Read the FAQ

Canada Contact Centre & Customer Service Compensation Survey

Product Details Max 6 hotcakes info tabs starting with keyword 'PD_' will be showen here.

In an increasingly digital world, listening with empathy has never been more crucial. As contact centres evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the salary data you need to attract and retain employees for these essential positions within your organization?

The Canada Contact Centre and Customer Service Compensation Survey, now part of the Canada MBD: Mercer Benchmark Database equips you with salary benchmarking data collected from more than 700 organizations and 194 positions. Analyze the data by business, consumer, and customer focus, to help reshape your talent strategy.

Access valuable pay data across four unique position families:

    • Customer service & contact centre operations
    • Finance
    • Quality management
    • Sales, marketing & product management

 

In an increasingly digital world, listening with empathy has never been more crucial. As contact centres evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the salary data you need to attract and retain employees for these essential positions within your organization?

The Canada Contact Centre and Customer Service Compensation Survey, now part of the Canada MBD: Mercer Benchmark Database equips you with salary benchmarking data collected from more than 700 organizations and 194 positions. Analyze the data by business, consumer, and customer focus, to help reshape your talent strategy.

Access valuable pay data across four unique position families:

    • Customer service & contact centre operations
    • Finance
    • Quality management
    • Sales, marketing & product management

 

SINGLELEVELMULTISELECTION
Please select your participation status
Total

[[Canada_Buynow_Footer]]

Additional buying options are available. Call us to learn how you can lock in rates for three or more years and qualify for additional discounts.

Please note:

  • Additional users may be added during checkout for CAD 220 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2018 results now available.
  • IsOrderingSetYes
  • Ordering TypeWIN
  • Enable ParticipationYes
  • Participation Start Date03/02/2026
  • Participation End Date05/04/2026
  • RegionCA
  • Sub TitleBenchmark pay for critical customer-facing frontline employees
  • Short DescriptionBenchmark pay for critical customer-facing frontline employees
  • Enable WidgetsYes
  • widget1Publish Date ~ September 2025
  • widget2Positions Published ~ 225
  • widget3Organizations ~ 816
  • widget4Observations ~ 115,074
  • Enable Home Page DisplayDo Not Show

Product Highlights

Product Highlights

Participation
PARTICIPATION CLOSED

Participating in the survey

You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs. Missed this year’s participation window? Contact us to learn how you can participate in the next edition.

Participation Window

Opens: 03/02/2026

Closes: 05/04/2026

Learn more about participation

Frequently Asked Questions You can manage FAQs in Maintenance > Product Management > Products FAQs

You may also be interested in