US Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

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North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your hotel management salary plans against your competitors with the US Hotel Industry Compensation Survey. Are you competitively paying your employees? With data collected for 130+ positions and nearly 3,500 properties across the US, learn exactly what to pay your employees within today’s market. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash
Are you ready to enhance your compensation strategy?
  • Overview
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Descriptions
  • 2019 Participation


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys for 2019 to better reflect the regional trends, positions, and participating organizations included. For the Canada Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 133
  • # Positions Published: 133
  • # Organizations: 38
  • # Observations: 110,009
  • # Properties: 3,447
Based on data from the 2019 US Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Incentive Amounts
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed


Geographic Area

Catering Revenue
Food & Beverage Revenue
Number of Rooms
Restaurant Revenue

Position Families Analyzed

Hotel Property


Product Participant Non-Participant
2019 US Hotel Industry Compensation Survey N/A* USD 3,750

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US Hotel Industry Compensation Survey

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Please note:

Member pricing is based on hotel type — Full or Focused Service — and valid membership status in the HICS group.

Non-Participant report only includes property level jobs for the US. The non-participant report does not include Canadian, regional, or corporate level data.

To participate, organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

Contact Nicole Aronov at to inquire about becoming a member/participant.

Survey Schedule

  • Participation Opens: February 6
  • Participation Closes: April 12
  • Date Effective: April 1
  • Report Available: July

Participating Companies

  • AccorHotels
  • Benchmark Resorts & Hotels
  • Concord Hospitality
  • CoralTree Hospitality
  • Crescent Hotels & Resorts
  • Crestline Hotels & Resorts, LLC
  • Drury Hotels Company, LLC
  • Four Seasons Hotel and Resorts Limited
  • G6 Hospitality, LLC
  • HEI Hotels & Resorts
  • HRI Lodging, LLC
  • Hersha Hospitality Management, LLC
  • Highgate Hotels LP
  • Hilton Worldwide Corporation
  • Hyatt Hotels Corporation
  • InterContinental Hotels Group
  • Interstate Hotels & Resorts
  • Kimpton Hotel & Restaurant Group, LLC
  • Langham Hospitality Group, Ltd.
  • Loews Corporation - Loews Hotels
  • Mandarin Oriental Hotel Group
  • Marriott International, Inc.
  • Montage International
  • Omni Hotels & Resorts
  • Radisson Hotel Group
  • Remington Hotels
  • Rosewood Hotels & Resorts
  • SBE Entertainment Group
  • Sage Hospitality Resources, LLC
  • The Marcus Corporation - Marcus Hotels and Resorts
  • The Peninsula Hotels Group
  • The Walt Disney Company - Walt Disney Parks & Resorts, LLC
  • Twenty Four Seven Hotels
  • Vail Resorts, Inc.
  • Viceroy Hotel Group
  • White Lodging
  • Wyndham Worldwide - Wyndham Hotel Group
  • Xanterra Travel

Position List & Descriptions

View the position list and descriptions included in this survey.

2019 Participation

2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
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  • Sub TitleAttract and retain top talent using an enhanced compensation strategy
  • Short DescriptionAttract and retain top talent using an enhanced compensation strategy.