Mercer Rewards Optimizer™

Attract, engage, and retain the employees you need while avoiding “wasted” dollars through total rewards optimization.

Total Rewards Optimization SKU_8999

When creating, implementing, and refining a total rewards strategy, one of the most critical inputs is employee needs. Yet, these needs are almost always overlooked during the decision-making process. Much of this disconnect results from an organization’s lack of understanding of the needs and preferences of employees.

To complicate matters, the value that employees place on rewards often does not directly align with the amount being invested by the organization, causing the company to overinvest in some areas and a missed opportunity to create value in other areas.

Mercer Rewards Optimizer™ is the key to unlocking the power of your total rewards programs by helping you to prioritize investments and deliver on the things that the workforce wants and needs. Total rewards optimization will result in increased employee satisfaction, reduced wasted cost, and a better measurement of ROI, ultimately leading to better attraction, retention, and employee engagement.

Are you ready to see what Mercer Rewards OptimizerTM can do for you?
  • How does it work?
  • Ordering
  • Case Study
  • Related Articles

How does it work?

Mercer Rewards Optimizer™ is a powerful tool. It allows you to identify the most effective rewards package to best meet the needs of your employees at the same or lower cost.

The optimization process consists of two primary inputs:

Workforce Preferences

  • Measuring workforce preferences through a conjoint analysis survey
  • Managing awareness and expectations
  • Integrating an employee feedback experience seamlessly

Cost impact data

  • Analyzing the cost implications of program changes
  • Testing different packages using portfolio optimization
  • Identifying the most effective combination of rewards features
  • Obtaining detailed reporting and recommendations

Collecting Preferences through a Conjoint Survey

The first step is to measure employee preferences through a custom survey that includes a simple series of trade-off questions. Conjoint is a sophisticated research methodology that allows for a comprehensive understanding of the preferences that drive employee behavior, providing both the rank order and magnitude of preferences for the program features tested.

Bringing Together Preferences and Cost through Portfolio Optimization

The second step of total rewards optimization borrows the concept of the efficient frontier from economics, allowing us to gain insight into the impact that program changes will have on the behaviors of the employee population.

The efficient frontier provides us with a series of “optimized” packages, pinpointing the most efficient way to spend dollars and maximize employee preferences.

By leveraging this total rewards optimization concept, organizations can deliver a total rewards package that better satisfies the needs of employees at the same or lower cost to the organization simply by taking out “wasted” dollars and reinvesting them in under delivered rewards areas.


Mercer Rewards Optimizer™ solution can help your organization use the right combination of tools and services to access the data you need to drive actionable decision making deliver measurable results.

Contact us today to learn more about Mercer’s total rewards optimization solution.

Learn more

Case Study

A large hospital system was having turnover challenges, particularly in the mid-career level nursing population. This was especially true among those with 3-5 years of experience within the system. An analysis on the cost of turnover revealed that not only was the system losing out on the investment they were making in these nurses, but it was impacting engagement and morale amongst the nursing population. Ultimately, this was impacting customer satisfaction.

To address this issue, the system conducted a total rewards optimization project. They sought to understand how to invest resources in order to better retain this specific talent group. Results uncovered the need for extended family support for this nursing population both to allow them to care for their own families and child(ren), but also to support them in caring for aging loved ones who needed specialized medical care. As caregivers by trade, many of these nurses were also taking on the primary caregiving responsibilities in their extended families but were running into roadblocks in getting access to the specialized care their loved ones needed.

To address this need, the system implemented a program to allow workers to take advantage of annual visits to specialists within the hospital system. Implementing the program allowed nurses to better support their families and in turn offered a differentiator that helped impact the turnover numbers within the experienced nursing population.

Related Articles

Importance of alternative transportation

Quick Pulse Total Rewards Results

Take a look at the results of our new QuickPulse™ survey focused on total rewards and recognition to see if your total rewards offerings are adding up.

Read article
Importance of alternative transportation

The Future of Employee Listening

The best way to design an empathetic employee listening program for your current and future workforce is to focus on these five key questions.

Read article
Loud quitting: what is it and why HR should be talking about it

Loud quitting: what is it and why HR should be talking about it

Last year we were all talking about quiet quitting. What's happening now, though, is that some employees aren't being so quiet. We dive into the newest trend among disengaged employees (who are probably actively looking for a new job as you read this).

Read article
  • IsOrderingSetNo
  • Ordering TypeCOL/QOL
  • Enable ParticipationNo
  • RegionUS
  • Sub TitleAttract, engage, and retain the employees you need while avoiding “wasted” dollars through total rewards optimization.
  • Short DescriptionPrioritize investments and deliver on the things that you workforce wants and needs with total rewards optimization.