US FSS: Financial Services Suite - Consumer Finance

Data to make strategic HR decisions

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US FSS: Financial Services Suite - Consumer Finance image

Given the current market environment — where the economy is more robust with near-record low unemployment rates — the consumer finance subsector is in high demand. As a result, finding and holding on to employees to meet this demand is critical. Evaluate and create competitive compensation offerings to place your company ahead of your competitors.

Strategically position your organization’s salaries with the Consumer Finance module of the US FSS: Financial Services Suite. Use the data collected from 526 positions to benchmark your talent strategy against the market. Leverage your compensation data across 15 position families and five types of industries, such as:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/Real estate
Do you have the proper data for strategic HR planning?
Survey Details At a Glance
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2019 Participation


With data from 206 organizations, analyze the data in this financial services salary survey to minimize turnover and attract the top talent.

This survey is powered by Mercer Job Library. This comprehensive job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Learn more or view Mercer Job Library FAQs for more details.

With the move to Mercer Job Library, the Consumer Finance module of the US FSS: Financial Services Suite surveys 53 specializations across 526 positions, collecting comprehensive compensation data for base pay, employee turnover, sales incentive targets, and more across the following job families:

  • Consumer and commercial banking
  • Customer service and contact center operations
  • Finance
  • General management
  • Legal, compliance, and audit
  • Quality management
  • Sales, marketing, and product management

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 526
  • # Positions Published: 90
  • # Organizations: 206
  • # Observations: 74,268

Based on data from the 2018 US FSS: Financial Services Suite - Consumer Finance survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Analyzed By

  • Assets
  • Industry Segment / Sub-Industry Segment
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Auto Lending
  • Collections
  • Consumer Lending
  • Credit Card
  • Customer Service Representative
  • Education Lending
  • Merchant Card Services
  • Operations
  • Processing
  • Residential Mortgage and Home Equity Lending
  • Risk - Credit
  • Risk - Market
  • Servicing
  • Tele-sales
  • Underwriting


Version Participant Non-Participant
2018 US FSS: Financial Services Suite — Consumer Finance USD 1,400 USD 4,200

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US FSS: Financial Services Suite - Consumer Finance

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2018 results now available for purchase.

Survey Schedule

  • Participation Opens: March 4
  • Participation Deadline: May 17
  • Date Effective: March 1
  • Report Available: August

Participating Companies

  • AAA Northern California, Nevada and Utah
  • Aetna, Inc.
  • AgFirst Farm Credit Bank
  • Alerus Financial Corporation
  • Allianz Asset Management of America L.P.
  • Allianz Global Corporate & Specialty
  • Ally Financial, Inc.
  • American Century Investments - CA
  • American Financial Group, Inc. - Great American Insurance Group
  • American Financial Group, Inc. - Summit Holdings Southeast, Inc.
  • American International Group, Inc.
  • Ameriprise Financial, Inc.
  • Anthem, Inc.
  • Argo Group US, Inc.
  • Arthur J Gallagher
  • Associated Bank, N.A.
  • Asurion
  • Auto Club Group
  • Auto Club Group (Contact Center)
  • AvidXchange
  • Bank of Hawaii
  • Bank of the Ozarks
  • Bayview Asset Management
  • Beneficial Mutual Bancorp, Inc.
  • Bethpage Federal Credit Union
  • Blue Cross and Blue Shield of Alabama
  • Blue Cross and Blue Shield of Louisiana
  • Blue Cross and Blue Shield of North Carolina
  • Blue Cross Blue Shield of Massachusetts
  • Blue Cross Blue Shield of Michigan
  • Blue Cross Blue Shield of Minnesota
  • Blue Cross of Idaho Health Service, Inc.
  • Blue Shield of California
  • BlueCross BlueShield of Tennessee
  • BMO - Bank of Montreal
  • Board of Governors of the Federal Reserve System
  • Boeing Employees Credit Union (BECU)
  • BOK Financial Corporation
  • Branch Banking & Trust Company
  • Brandywine Trust Company, LLC
  • Bremer Financial Corporation
  • Brighthouse Financial
  • Broadridge Financial Solutions, Inc.
  • Cadence Bank
  • Capital One Financial Corp.
  • CareFirst BlueCross BlueShield
  • Church Pension Group Services Corporation
  • CIBC Bank USA
  • CIGNA Corporation
  • CIGNA Corporation - CIGNA Group Disability and Life
  • CIGNA Corporation - CIGNA Healthcare
  • Citigroup, Inc.
  • CNO Financial Group, Inc.
  • CoBank, ACB
  • Comerica, Inc.
  • Commerce Bancshares, Inc.
  • Credit Acceptance Corporation
  • Cullen/Frost Bankers, Inc.
  • Delaware Life Insurance Company
  • Delta Dental of California
  • Delta Dental Of Pennsylvania
  • Delta Dental Plan of Michigan, Inc.
  • Discover Financial Services
  • Donnelley Financial Solutions
  • Elevations Credit Union
  • Equity Trust
  • ESL Federal Credit Union
  • Federal Home Loan Bank of Atlanta
  • Federal Home Loan Bank of Cincinnati
  • Federal Reserve Bank of Cleveland
  • Federal Reserve Bank of Dallas
  • Federal Reserve Bank of Kansas City
  • Federal Reserve Bank of Minneapolis
  • Federal Reserve Bank of Philadelphia
  • Federal Reserve Bank of San Francisco
  • Federal Reserve Bank of St. Louis
  • Federated Investors
  • Fidelis Care of New York
  • Fifth Third Bancorp
  • Financial Industry Regulatory Authority (FINRA), Inc.
  • First Financial Bancorp
  • First National Bank of Omaha
  • Florida Blue
  • GATX Corporation
  • General Motors Company - General Motors Financial Company, Inc.
  • GNY Insurance Companies
  • Golden 1 Credit Union
  • Golden State Farm Credit
  • Harland Clarke
  • Health Care Service Corporation - BlueCross BlueShield of Illinois
  • Health Care Service Corporation - BlueCross BlueShield of Montana
  • Health Care Service Corporation - BlueCross BlueShield of Oklahoma
  • Health Care Service Corporation - BlueCross BlueShield of Texas
  • HealthPartners
  • Horizon Blue Cross Blue Shield of New Jersey
  • Humana, Inc.
  • Huntington Bancshares, Inc.
  • Indiana Farm Bureau Insurance
  • Jackson National Life Insurance Company
  • Johnson Financial Group
  • K. Hovnanian American Mortgage
  • KAR Auction Services, Inc. - Automobile Finance Corporation
  • KeyCorp
  • Kinecta Federal Credit Union
  • Liberty Mutual Group
  • Liberty Mutual Group - Global Consumer Markets
  • Lifetime Healthcare Companies, Inc. - Excellus BlueCross BlueShield
  • LPL Financial
  • M&T Bank Corporation
  • Manulife Financial Corporation (US)
  • MassMutual Life Insurance Company
  • MB Financial, Inc.
  • Mercedes-Benz Financial Services USA, LLC
  • MetLife, Inc.
  • MFS Investment Management
  • MidFirst Bank
  • Missouri Employers Mutual Insurance
  • Mortgage Guaranty Insurance Corp
  • Munich Reinsurance America, Inc.
  • Mutual of Omaha - Mutual of Omaha Bank
  • National Rural Utilities Cooperative Finance Corporation (NRUCFC)
  • Nationstar Mortgage Holdings, Inc.
  • Navient
  • Navy Federal Credit Union
  • New Jersey Manufacturers Insurance Group
  • New York Community Bancorp, Inc.
  • New York Life Insurance Company
  • North American Bancard Holdings, LLC
  • Northrop Grumman Federal Credit Union
  • Northwest Farm Credit Services
  • OneMain Financial
  • PartnerRe US
  • Patelco Credit Union
  • PayPal Holdings, Inc.
  • Penn Mutual Life Insurance Company
  • Pennsylvania Higher Education Assistance Agency
  • People's United Financial, Inc.
  • PHH Corporation
  • Piper Jaffray Companies
  • PNC Financial Services
  • Ponce Bank
  • PRA Group, Inc.
  • Principal Financial Group
  • Privilege Underwriters, Inc
  • Protective Life Corporation
  • Providence Health & Services - Providence Health Plans
  • Rabobank, N.A.
  • Radian Group, Inc.
  • Rapid Capital Funding
  • RBC Wealth Management
  • Regions Financial Corporation
  • Reinsurance Group of America, Inc.
  • Resurgent Capital Services
  • RLI Insurance Company
  • Royal Bank of Canada - City National Bank
  • Royal Bank of Canada - RBC Bank
  • SAIF Corporation
  • Sammons Financial Group
  • San Diego County Credit Union
  • SchoolsFirst Federal Credit Union
  • Securian Financial Group
  • SSM Health - Dean Health Plan
  • StanCorp Financial Group, Inc.
  • State Farm Insurance
  • State Teachers Retirement System of Ohio
  • Sun Life Financial U.S.
  • Symetra Financial Corporation
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Bank
  • Synovus Financial Corporation - Synovus Mortgage Corp.
  • Synovus Financial Corporation - Synovus Securities
  • T. Rowe Price Group, Inc.
  • TCF National Bank
  • Technology Credit Union
  • The AmeriHealth Caritas Family of Companies
  • The Capital Group Companies, Inc.
  • The Guardian Life Insurance Company of America
  • The Main Street America Group
  • The Motorists Insurance Group
  • The Northwestern Mutual Life Insurance Company
  • The Phoenix Companies, Inc.
  • The Travelers Companies, Inc.
  • The Warranty Group
  • Think Mutual Bank
  • Thrivent Financial
  • TIAA - EverBank Financial Corp
  • Trupanion, Inc.
  • TTCU Federal Credit Union
  • U.S. Bancorp
  • UnitedHealth Group
  • Veterans United Home Loans
  • Vision Service Plan - VSP Vision Care
  • Volkswagen Credit, Inc.
  • Voya Financial, Inc.
  • Washington Trust Bank
  • Webster Financial Corporation
  • WellCare Health Plans, Inc.
  • Wells Fargo & Company
  • West Bend Mutual Insurance Company
  • Western & Southern Financial Group
  • Westfield Bank
  • Westwood Management Corp.
  • Westwood Trust
  • William Blair & Company, LLC
  • Zions Bancorporation

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2019 Participation

2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Sub TitleData to make strategic HR decisions
  • Short DescriptionPay data for jobs in organizations offering credit cards, mortgage & auto loans.