US FSS: Financial Services Suite - Consumer Finance

Data to make strategic HR decisions

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US FSS: Financial Services Suite - Consumer Finance image

Given the current market environment — where the economy is more robust with near-record low unemployment rates — consumer finance jobs are in high demand. As a result, finding and holding on to employees to meet this demand is critical. Evaluate and create competitive compensation offerings to place your company ahead of your competitors.

Strategically position your organization’s salaries with the Consumer Finance module of the US FSS: Financial Services Suite. Use the data collected for 565 positions to benchmark your talent strategy against the market. Leverage your compensation data across 15 position families and five types of industries, such as:

  • Automotive finance
  • Consumer finance
  • Credit card issuing
  • Diversified financial
  • Home equity/Real estate
Do you have the proper data for strategic HR planning?
  • OVERVIEW
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2019 Participation

OVERVIEW

With data from 203 organizations, analyze the data in this financial services salary survey to minimize turnover and attract the top talent.

This survey is powered by Mercer Job Library. This comprehensive job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Learn more or view Mercer Job Library FAQs for more details.

With the move to Mercer Job Library, the Consumer Finance module of the US FSS: Financial Services Suite surveys 53 specializations across 565 positions, collecting comprehensive compensation data for base pay, employee turnover, sales incentive targets, and more across the following job families:

  • Consumer and commercial banking
  • Customer service and contact center operations
  • Finance
  • General management
  • Legal, compliance, and audit
  • Quality management
  • Sales, marketing, and product management

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 565
  • # Positions Published: 89
  • # Organizations: 203
  • # Observations: 75,216

Based on data from the 2019 US FSS: Financial Services Suite - Consumer Finance survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Analyzed By

  • Assets
  • Industry Segment / Sub-Industry Segment
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Auto Lending
  • Collections
  • Consumer Lending
  • Credit Card
  • Customer Service Representative
  • Education Lending
  • Merchant Card Services
  • Operations
  • Processing
  • Residential Mortgage and Home Equity Lending
  • Risk - Credit
  • Risk - Market
  • Servicing
  • Tele-sales
  • Underwriting

Pricing

Version Participant Non-Participant
2019 US FSS: Financial Services Suite — Consumer Finance USD 1,450 USD 4,350

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US FSS: Financial Services Suite - Consumer Finance

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Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2019 results now available.

Survey Schedule

  • Participation Opens: March 4
  • Participation Deadline: May 17
  • Date Effective: March 1
  • Report Available: August

Participating Companies

  • AAA Club Alliance
  • AAA Northern California, Nevada and Utah
  • Aetna, Inc.
  • Aflac, Inc.
  • AgFirst Farm Credit Bank
  • Allianz Global Corporate & Specialty
  • Allianz Life Insurance Company of North America
  • Ally Financial, Inc.
  • American Century Investments
  • American Financial Group, Inc. - Great American Insurance Group
  • American Financial Group, Inc. - Summit Holdings Southeast, Inc.
  • American International Group, Inc.
  • Ameritas Life Insurance
  • Anthem, Inc.
  • Arch Capital Services, Inc.
  • Argo Group International Holdings (US), Ltd.
  • Arthur J Gallagher
  • Associated Bank, N.A.
  • Assurant, Inc.
  • Asurion
  • Auto Club Group
  • BMW Financial Services NA, LLC
  • Bank of Hawaii
  • Black Knight, Inc.
  • Blue Cross and Blue Shield of Alabama
  • Blue Cross and Blue Shield of Louisiana
  • Blue Cross and Blue Shield of Massachusetts, Inc.
  • Blue Cross and Blue Shield of Michigan
  • Blue Cross and Blue Shield of North Carolina
  • Blue Cross of Idaho Health Service, Inc.
  • Blue Shield of California
  • BlueCross BlueShield of South Carolina
  • BlueCross BlueShield of Tennessee, Inc.
  • Board of Governors of the Federal Reserve System
  • Boeing Employees Credit Union (BECU)
  • Branch Banking & Trust Company
  • Bremer Financial Corporation
  • Brighthouse Financial
  • CIBC Bank USA
  • CNO Financial Group, Inc.
  • California Casualty Management Company
  • Capital One Financial Corp.
  • CareFirst BlueCross BlueShield
  • CareFirst BlueCross BlueShield (Executive)
  • CareSource Management Group Company
  • Citigroup, Inc.
  • Columbia Banking System, Inc.
  • Comerica, Inc.
  • Commerce Bancshares, Inc.
  • Compeer Financial
  • Consumers Credit Union
  • Credit Acceptance Corporation
  • Cullen/Frost Bankers, Inc.
  • Delta Community Credit Union
  • Delta Dental Of Pennsylvania
  • Delta Dental Plan of Michigan, Inc.
  • Delta Dental of California
  • Discover Financial Services
  • ESL Federal Credit Union
  • East West Bancorp, Inc.
  • Eaton Vance Management
  • Elevations Credit Union
  • Employers Mutual Casualty Company
  • Equiniti Trust Company
  • Equity Trust
  • Farm Credit Bank of Texas
  • Federal Home Loan Bank of Atlanta
  • Federal Reserve Bank of Atlanta
  • Federal Reserve Bank of Boston
  • Federal Reserve Bank of Dallas
  • Federal Reserve Bank of Kansas City
  • Federal Reserve Bank of Minneapolis
  • Federal Reserve Bank of Philadelphia
  • Federal Reserve Bank of Richmond
  • Federal Reserve Bank of San Francisco
  • Federal Reserve Bank of St. Louis
  • Fifth Third Bancorp
  • Financial Industry Regulatory Authority (FINRA), Inc.
  • First American Financial Corporation
  • First Financial Bancorp
  • First National Bank of Omaha
  • Florida Blue
  • GATX Corporation
  • GNY Insurance Companies
  • General Motors Company - General Motors Financial Company, Inc.
  • Golden 1 Credit Union
  • Golden State Farm Credit
  • Health Care Service Corporation
  • Health Care Service Corporation - BlueCross BlueShield of Illinois
  • Health Care Service Corporation - BlueCross BlueShield of Texas
  • HealthPartners
  • Hilltop Holdings, Inc.
  • Hitachi Capital America Corp.
  • Horizon Blue Cross Blue Shield of New Jersey
  • Humana, Inc.
  • Hunt Companies
  • Huntington Bancshares, Inc.
  • Independent Bank
  • Independent Health Association, Inc.
  • JM&A Group
  • Jackson National Life Insurance Company
  • James River Group, Inc.
  • Johnson Financial Group
  • K. Hovnanian American Mortgage
  • KeyCorp
  • LPL Financial LLC
  • Legal & General America, Inc.
  • Level One Bancorp, Inc.
  • Liberty Mutual Group
  • Liberty Mutual Group - Global Retail Markets
  • Liberty Mutual Group - Global Risk Solutions
  • Lincoln National Corporation
  • Loews Corporation
  • M&T Bank Corporation
  • MFS Investment Management
  • Manulife Financial Corporation (US)
  • MassMutual Life Insurance Company
  • Medical Mutual of Ohio
  • MetLife, Inc.
  • MidFirst Bank
  • Mortgage Guaranty Insurance Corp.
  • Mr. Cooper Group Inc.
  • Munich Reinsurance America, Inc.
  • Mutual of Omaha
  • Mutual of Omaha - Mutual of Omaha Bank
  • National Rural Utilities Cooperative Finance Corporation (NRUCFC)
  • Navient
  • Navy Federal Credit Union
  • New Jersey Manufacturers Insurance Group
  • New York Community Bancorp, Inc.
  • New York Life Insurance Company
  • North American Bancard Holdings, LLC
  • Northwest Community Credit Union
  • Numerica Credit Union
  • OceanFirst Bank N.A.
  • Ocwen Financial Corporation
  • OneMain Financial
  • Oportun
  • Origin Bank
  • PACCAR, Inc. - PACCAR Financial
  • Pacific Premier Bank
  • Pennsylvania Higher Education Assistance Agency
  • People's United Financial, Inc.
  • Piper Jaffray Companies
  • Preferred Mutual Insurance Company
  • Principal Financial Group
  • ProAssurance Corporation
  • Protective Life Corporation
  • QBE Americas, Inc.
  • QIC US Management, Inc.
  • Quicken Loans, Inc.
  • RLI Insurance Company
  • Radian Group, Inc.
  • Regions Financial Corporation
  • Reinsurance Group of America, Inc.
  • Reliance Standard Life Insurance Company
  • Robert W. Baird & Co.
  • Royal Bank of Canada - City National Bank
  • Royal Bank of Canada - RBC Bank
  • Ryan Specialty Group, LLC
  • SAIF Corporation
  • SSM Health - Dean Health Plan
  • STAR Financial Group, Inc.
  • SchoolsFirst Federal Credit Union
  • Securian Financial Group
  • Security Benefit Corporation
  • Signature Bank
  • Spokane Teachers Credit Union
  • State Auto Insurance Company
  • State Farm Insurance
  • State Teachers Retirement System of Ohio
  • Stella - Blue Cross Blue Shield Minnesota
  • Sun Life Financial U.S.
  • Sunrise Banks
  • Symetra Financial Corporation
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Bank
  • Synovus Financial Corporation - Synovus Mortgage Corp.
  • T. Rowe Price Group, Inc.
  • TCF National Bank
  • TD Bank, N.A.
  • The AmeriHealth Caritas Family of Companies
  • The Capital Group Companies, Inc.
  • The Doctors Company
  • The Irvine Company, LLC
  • The Main Street America Group
  • The Options Clearing Corporation
  • The Travelers Companies, Inc.
  • Think Mutual Bank
  • Thrivent Financial
  • Transamerica - Life Insurance Company
  • Tri Counties Bank
  • U.S. Bancorp
  • UnitedHealth Group
  • Ventas, Inc.
  • Vision Service Plan - VSP Vision Care
  • Volkswagen Credit, Inc.
  • Webster Financial Corporation
  • Webster Financial Corporation - HSA Bank
  • Wells Fargo & Company
  • Westfield Insurance
  • Wisconsin Physicians Service Insurance Corporation
  • Zions Bancorporation
  • Position List & Sample Report

    Position List

    View the position list and descriptions included in this survey.

    Sample Report

    View a sample report of this survey for a glimpse at what’s included.

    2019 Participation

    2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

    • A discount on survey results!
    • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
    • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
    • IsOrderingSetYes
    • Ordering TypeSingleLevelMultiSelection
    • RegionUS
    • Sub TitleData to make strategic HR decisions
    • Short DescriptionPay data for jobs in organizations offering credit cards, mortgage & auto loans.