US FSS: Financial Services Suite - Consumer Finance

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The Consumer Finance module of the US FSS: Financial Services Suite contains compensation planning data from 61 financial institutions that provide loans directly to consumers, including credit cards, mortgage loans, and auto loans. This module contains nearly 104 diverse financial positions with the ability to analyze by assets, location, total employment, industry segment/sub-industry, and revenue/sales so that you can accurately benchmark your organization's compensation strategy to your competitors.

In order for your organization to thrive, you have to build a reliable reputation among your customers so that they trust what you're selling them. With the US FSS survey modules, you have the most dependable and up-to-date source of financial industry compensation data to ensure you attract and retain the talent your clients expect. By benchmarking your compensation plans and incentive solutions against the market, you're safeguarding your company's trustworthy reputation and strategically positioning yourself ahead of your competitors.

Survey Details At a Glance
  • Product Details
  • Pricing
  • Buy Now
  • Survey Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2018 Participation


What’s New in 2018
This survey will move to the new Mercer Job Library in 2018. This comprehensive new job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Read the client announcement for details on why we’re making this change and what it means to you or visit the Mercer Job Library FAQs page for more details.

With this survey moving to Mercer Job Library, the Consumer Finance module of the US FSS: Financial Services Suite will have 53 specializations covering 493 positions providing comprehensive compensation data for base pay, employee turnover, sales incentive targets, and more across the following job families:

  • Consumer & Commercial Banking
  • Customer Service & Contact Center Operations
  • Finance
  • General Management
  • Legal, Compliance & Audit
  • Quality Management
  • Sales, Marketing & Product Management

Survey results are delivered in Mercer WIN® giving you access to the data through a variety of parameters — including geography, industry, company size and more — to more efficiently organize and analyze the information. Mercer WIN enables you to customize your analysis by job as well as compare job descriptions side-by-side, change pay elements to support the right level of analysis, perform function and career-level analysis, export your data for integration into other systems, and run presentation-quality detail or summary reports. A published PDF of the survey results can also be found here.

Salary Survey Methodology
Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations, and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

# Positions: 104
# Organizations: 61
# Observations: 36,719

Based on data from the 2017 US FSS: Financial Services Suite – Consumer Finance survey

Data Collected

  • Base Pay
  • Employee Turnover
  • Long-term Incentives
  • Organization Data
  • Pay Range Minimums and Maximums
  • Sales Incentive Eligibility and Amounts
  • Sales Incentive Targets
  • Short-term Incentive Eligibility and Amounts
  • Short-term Incentive Thresholds, Targets, and Maximums

Data Analyzed

Type of Industry

  • Automotive Finance
  • Consumer Finance
  • Credit Card Issuing
  • Diversified Financial
  • Home Equity/Real Estate

Analyzed By

  • Assets
  • Industry Segment / Sub-Industry Segment
  • Location
  • Revenue/Sales
  • Total Employment

Position Families Analyzed

  • Auto Lending
  • Collections
  • Consumer Lending
  • Credit Card
  • Customer Service Representative
  • Education Lending
  • Merchant Card Services
  • Operations
  • Processing
  • Residential Mortgage and Home Equity Lending
  • Risk - Credit
  • Risk - Market
  • Servicing
  • Tele-sales
  • Underwriting


Version Participant Non-Participant
2017 US FSS: Financial Services Suite — Consumer Finance USD 1,350 USD 4,050

Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.


Please note:

  • Additional users may be added during checkout for USD 200 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2018 results will be available for purchase in August with results delivered upon survey release.

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US FSS: Financial Services Suite - Consumer Finance

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Survey Schedule

  • Questionnaire Distributed: April 3
  • Participation Deadline: May 21
  • Data Effective Date: March 1
  • Report Available: August

Participating Companies

  • AgStar Financial Services ACA
  • Ally Financial, Inc.
  • Anchor Bank
  • BOK Financial Corporation
  • Bank of Hawaii
  • Banner Bank
  • Beneficial Mutual Bancorp, Inc.
  • Boeing Employees Credit Union (BECU)
  • Branch Banking & Trust Company
  • Bremer Financial Corporation
  • CNG Holdings - Axcess Financial Services, Inc.
  • Capital Bank Financial Corp
  • Capital One Financial Corp.
  • CarMax, Inc.
  • Credit Acceptance Corporation
  • ESL Federal Credit Union
  • Elevations Credit Union
  • EverBank
  • Federal Reserve Bank of Cleveland
  • Fifth Third Bancorp
  • First Financial Bancorp
  • First Interstate BancSystem, Inc.
  • First National Bank of Omaha
  • Fulton Financial Corporation
  • General Motors Company - General Motors Financial Company, Inc.
  • Hancock Holding Company
  • Heights Finance Corporation
  • Huntington Bancshares, Inc.
  • Hyundai Capital America
  • INTRUST Bank
  • Johnson Financial Group
  • K. Hovnanian American Mortgage
  • KeyCorp
  • Kinecta Federal Credit Union
  • LegacyTexas Financial Group, Inc.
  • MB Financial, Inc.
  • MidCountry Bank
  • Mutual of Omaha - Mutual of Omaha Bank
  • National Rural Utilities Cooperative Finance Corporation (NRUCFC)
  • Navy Federal Credit Union
  • Old National Bancorp
  • Patelco Credit Union
  • People's United Financial, Inc.
  • Pioneer Financial Services Inc.
  • Rabobank, N.A.
  • Regions Financial Corporation
  • Royal Bank of Canada - RBC Bank
  • SchoolsFirst Federal Credit Union
  • State Farm Insurance
  • SunTrust Banks, Inc.
  • Synovus Financial Corporation
  • Synovus Financial Corporation - Synovus Mortgage Corp.
  • Taylor Morrison Home Funding
  • Tri Counties Bank
  • U.S. Bancorp
  • Vistana Signature Experiences, Inc.
  • Wells Fargo & Company
  • Westfield Bank
  • Zions Bancorporation

Position List & Sample Report

Position List

View the position list and descriptions included in this survey.

Sample Report

View a sample report of this survey for a glimpse at what’s included.

2018 Participation

2018 Survey Participation is now closed. View the Survey Schedule tab for your next opportunity to participate. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

  • A discount on survey results!
  • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
  • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
  • IsOrderingSetYes
  • Ordering TypeSingleLevelMultiSelection
  • RegionUS
  • Short DescriptionPay data for jobs in organizations offering credit cards, mortgage & auto loans.