This Mercer guide offers a practical approach to planning and executing a global diversity and inclusion strategy that responds to the challenges faced by organisations worldwide.

Global business is an established fact of life for many companies; yet, no matter how long they have operated internationally, most continue to seek better ways of managing on a worldwide scale. Mercer’s Global Diversity and Inclusion Handbook provides practical approaches to planning and executing a global diversity and inclusion strategy in response to the considerable challenges faced by organisations, such as:

• Multiple languages and cultures.
• Government regimes and business conventions.
• Multilayered management matrixes.
• Complex financial and supply chain interdependencies.
• Talent acquisition and retention.

This handbook suggests a framework for creating a business case and goals for diversity and inclusion—drawing upon Mercer’s five decades of experience in this area— that can apply to any organisation. Distilled into this guide are the best practices in diversity and inclusion, the important lessons Mercer has learned from global diversity and inclusion networking groups, original research, and consulting work with companies in the private and public sectors.