industry solutions

hospitality and retail

Operating within a reimagined business model

Operating within a reimagined business model

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The retail and hospitality industry has undergone enormous changes in a very short amount of time.

  • Increases in e-commerce affecting supply and demand
  • Labor market shifts creating talent pressures (especially with the hourly workforce)
  • Digital transformations altering employee, employer, and customer expectations

What does all this mean for your organization? Employers can use this opportunity to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful Canadian retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for their consumer and a safe and compelling work experience for employees.

Mercer has what you need to do precisely that. With high-quality and up-to-date data and insights, you can make strategic decisions in your fast-paced industry with confidence.


Evaluating your pay strategy

Whether you're looking to adjust your total rewards strategy or find the right market data for new jobs to meet your business objectives, Mercer is here to help with high-quality data. Mercer salary and benefits surveys allow you to easily assess your current pay levels versus the labor market, as well as identify opportunities for adjusting incentives across the retail and hospitality industry.

Listening to your people

Employee engagement is key to leading with empathy, which is a top concern for employers, according to Mercer's Global Talent Trends report. But employee engagement is not a one-size-fits-all approach. And deploying an engagement survey is not the first step. Take a look at engagement tools that can help you get the best out of your brightest by listening to your employees.

Refreshing your policies

Do your policies and practices need a revamp given how quickly the world of work has changed? Mercer's reports cover that and more, such as relocation, compensation administration, paid time off, flexible working, and benefits and perks. All go into creating an employee value proposition that supports your talent strategy and brand loyalty. Find the information you need today.

Making tough decisions

When making difficult choices related to layoffs, furloughs and hours-cuts, it's important to remember that how your organization treats departing employees has a lasting impact on your employer brand. Get the tools you need to handle these tough decisions gracefully and be conscientious of your impacted employees' well-being.