The retail and hospitality industry has undergone enormous changes in a very short amount of time.
- Increases in e-commerce affecting supply and demand
- Labor market shifts creating talent pressures (especially with the hourly workforce)
- Digital transformations altering employee, employer, and customer expectations
What does all this mean for your organization? Employers can use this opportunity to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful Canadian retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for their consumer and a safe and compelling work experience for employees.
Mercer has what you need to do precisely that. With high-quality and up-to-date data and insights, you can make strategic decisions in your fast-paced industry with confidence.