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From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.
Compare your organization’s compensation plans to your competitors with the Canada Hotel Industry Compensation Survey. Are you competitively paying your employees? With data collected for 90 positions and 103 properties across Canada, learn exactly what to pay your employees within today’s market. Analyze the data by:
Participation Open: February – April
Results Publish: July
2021 Results Available
Position list
Based on data from the 2021 Canada Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.
Industry Hospitality
Geographic Area Metropolitan National
SizeNumber of Rooms
Hotel Property
Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys to better reflect the regional trends, positions, and participating organizations included. For the US Hotel Industry survey data, please click here.
Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.
Survey results are delivered in a published excel format to your imercer.com account under My Downloads.
2021 survey participation is now closed. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. Survey participation is open to all organizations and is required to purchase the results. Membership application is no longer required for Canadian hotel organizations to participate in the Canada Hotel Industry Compensation Survey.
Why should you participate?
To learn more about how you can become a participant, please contact HICS.Team@mercer.com.
View the position list and descriptions included in this survey.
Please note: Member/Participant: Survey participation is open to all organizations with matching jobs and is required to purchase results. Membership application is no longer required for Canadian hotel organizations to participate in the Canada Hotel Industry Compensation Survey.
Please contact HICS.Team@mercer.com to inquire about becoming a member/participant. *This survey was not conducted in 2020.