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Managing contact center and customer service talent as an HR professional is no simple task. With everything happening in today's world, having policies in place that allow you to hire and motivate talented customer service staff is key to the success of your organization.
Understand the impact of key polices like flexible scheduling, career development, and talent management with the Canada Contact Centre & Customer Service Policy Survey.
Compare your policies to the market on topics such as:
Participation open: March – April
Results publish: September
2021 results available
Based on data from the 2021 Canada Contact Centre & Customer Service Policy Survey.
Interested in contact centre compensation data? Use the Canada Contact Centre & Customer Service Compensation Survey to further optimize your talent strategy.
This survey is powered by Mercer Job Library. View Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN® users. If you need additional users, they can be added during checkout.
Select a Survey
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of this survey for a glimpse at what’s included.
View a list of the participating companies included in this Canada call center service survey here.
2023 survey participation is now closed.
The act of submitting data to a survey is
known as survey participation and your company is then viewed as a participant.
Survey participation is open to all organizations and is not required to
Why should you
To learn more about how you can become a participant, please contact us.