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Managing contact center and customer service talent as an HR professional is no simple task. With everything going on in today's world, having policies in place that support and promote your approach to customer satisfaction is key to the success of your organization.
Understand key policy elements, such as flexible scheduling, career development, and talent management impacts with the Canada Contact Centre & Customer Service Policy Survey. Account for new components of the customer service world like social media agents. Benchmark your talent strategy across key components, such as:
March - May
2021 results available
Based on data from the 2021 Canada Contact Centre & Customer Service Policy Survey.
Interested in contact centre compensation data? Use the Canada Contact Centre & Customer Service Compensation Survey to further optimize your talent strategy.
This survey is powered by Mercer Job Library. Learn more or view Mercer Job Library FAQs for more details. Survey results are delivered in Mercer WIN® , giving you access to the data through a variety of customizable parameters.
Select a Survey
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of this survey for a glimpse at what’s included.
View a list of the participating companies included in this survey here.
2022 survey participation is now closed. The act of submitting data to a survey is
known as survey participation and your company is then viewed as a participant.
Survey participation is open to all organizations and is not required to
Why should you participate?
To learn more about how you can become a participant, please contact us.
Is your compensation strategy helping you deliver a winning customer experience?