Canada Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

participate now!
North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your organization’s compensation plans to your competitors with the Canada Hotel Industry Compensation Survey. Are you competitively paying your employees? With data collected for 92 positions and over 90 properties across Canada, learn exactly what to pay your employees within today’s market. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash
Are you ready to enhance your compensation strategy?
  • Overview
  • Product Details
  • 2020 survey participation
  • Survey Schedule
  • Participating Companies
  • Position List & Descriptions
  • Ordering


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys to better reflect the regional trends, positions, and participating organizations included. For the US Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Survey results are delivered in a published excel format to your account under "My Downloads".

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 92
  • # Positions Published: 92
  • # Organizations: 13
  • # Observations: 7,686
  • # Properties: 113
Based on data from the 2019 Canada Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published. 

Data Collected

  • Base Pay
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed


Geographic Area

Number of Rooms

Position Families Analyzed

Hotel Property

2020 survey participation

Data Submission Tools

Compensation Questionnaire

To become a survey participant, download the compensation questionnaire above, review and complete the questionnaire, and then submit. It's that simple! We understand the level of sensitivity in the data provided and will hold your data in the strictest confidence.

2020 Participation is now open!

Survey participation is open to all organizations with matching jobs and is required to purchase results. Membership application is no longer required to participate in this survey. The act of submitting data to a survey is known as survey participation and your company is then viewed as a participant. As a survey participant, you do receive key benefits:

  • Obtain compensation benchmarking practices from sizable hotel organizations across Canada.
  • Gather information on critical hotel leadership positions at the property and regional level.
  • Customize the results to meet your data needs by applying various scope cuts available such as location, property size, revenue, and more.

For more information about participating and applying to join the group, please contact

2020 Survey Schedule

  • Participation opens: February 6
  • Participation closes: April 14
  • Results available: July

Participation Webcasts
To better understand the submission process, as well as the survey data collected, attend a participation webcast.
2020 Canada Hotel Industry Review and Position Match Webcast

2020 Pricing

2020 Canada Hotel Industry Compensation Survey – Please contact us for more details.

Note: This survey is available to participants only.

Survey Schedule

  • Participation Opens: February 6
  • Participation Closes: April 14
  • Date Effective: April 1
  • Report Available: July

Participating Companies

  • AccorHotels
  • Concord Hospitality
  • Crescent Hotels & Resorts
  • Four Seasons Hotel and Resorts Limited
  • G6 Hospitality, LLC
  • Hilton Worldwide Corporation
  • Hyatt Hotels Corporation
  • InterContinental Hotels Group
  • Langham Hospitality Group, Ltd.
  • Loews Corporation - Loews Hotels
  • Marriott International, Inc.
  • Rosewood Hotels & Resorts
  • Vail Resorts, Inc.
  • Wyndham Worldwide - Wyndham Hotel Group
  • Position List & Descriptions

    View the position list and descriptions included in this survey.


    Product Participant Non-Participant
    2019 Canada Hotel Industry Compensation Survey CAD 1,500

    Please note:

    Survey participation is open to all organizations with matching jobs and is required to purchase results. Membership application is no longer required for Canadian hotel organizations to participate in the Canada Hotel Industry Compensation Survey. 

    Please contact to inquire about becoming a member/participant.

    • IsOrderingSetNo
    • Ordering TypeMultiLevelMultiSelection
    • RegionCA
    • Sub TitleAttract and retain top talent using an enhanced compensation strategy
    • Short DescriptionCompare your organization's compensation plans to your competitors.
    • isCOLQOLNO