North America Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

buy now!
North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your organization’s compensation plans to your competitors with the North America Hotel Industry Compensation Survey. Are you competitively paying your employees? With data for 200+ positions and 4,000 properties across the US and Canada, learn exactly what to pay your employees within today’s market. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash

Are you ready to enhance your compensation strategy?

Survey Details at a Glance
  • Product Details
  • Pricing / Buy Now
  • Survey Schedule
  • 2018 Participation
  • Ordering
  • Participating Companies
  • Position List & Descriptions

Product Details

Survey Statistics

  • # Positions Surveyed: 133
  • # Positions Published: 133 (85 Non-Participant)
  • # Organizations: 38
  • # Observations: 110,009
  • # Properties: 3,447
Based on data from the 2019 US Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Incentive Amounts
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed

Industry
Hospitality

Geographic Area
Metropolitan
National

Size
Catering Revenue
Food & Beverage Revenue
Number of Rooms
Restaurant Revenue
Revenue

Position Families Analyzed

Hotel Property


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys to better reflect the regional trends, positions, and participating organizations included. For the Canada Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters.

Pricing

Product Participant Non-Participant
2019 US Hotel Industry Compensation Survey N/A* USD 3,750

Buy Now

North America Hotel Industry Compensation Survey


ATTENTION!
Our shopping cart does not allow multi-currency checkout.

Please complete your other currency purchase before adding a product of a different currency to your shopping cart.

OR

If you need assistance, please contact customer service.

Survey Schedule

  • Participation Opens: February 6
  • Participation Closes: April 21
  • Date Effective: April 1
  • Report Available: July

Please note: This survey will not be conducted in 2020.

2018 Participation

2018 Survey Participation is now closed. Organizations must qualify to participate. Participant pricing varies based on number of properties, number of incumbents, and type of organization (full or focused). If an organization qualifies to participate, it is able to purchase the survey one time only as a non-participant and must agree to participate in the following year. Organizations that do not meet the survey participation criteria are able to purchase the survey at the non-participant price.

Ordering

Product Participant Non-Participant
2018 North America Hotel Compensation Survey N/A* USD 3,500

Please note:

*Member/Participant:
Member pricing is based on hotel type — Full or Focused Service — and valid membership status in the HICS group.

Non-Participant: USD 3,500
Non-Participant report only includes property level jobs for the US. The non-participant report does not include Canadian, area/region, or corporate level data.

Organizations must qualify to participate. Participant pricing varies based on number of properties, number of incumbents, and type of organization (full or focused). If your organization qualifies, you can purchase the survey one time only as a non-participant and must agree to participate in the following year.

Organizations not meeting the survey participation criteria can purchase the survey at the non-participant price.

Contact Nicole Brassell at nicole.brassell@mercer.com to inquire about becoming a member/participant or to purchase survey results.

Participating Companies

  • ACCOR BUSINESS & LEISURE, NORTH AMERICA, INC.
  • BENCHMARK HOSPITALITY
  • CARLSON REZIDOR HOTEL GROUP
  • COMMUNE HOTELS & RESORTS
  • CRESTLINE HOTELS & RESORTS
  • DENIHAN HOSPITALITY GROUP
  • DESTINATION HOTELS & RESORTS
  • DRURY HOTELS COMPANY, LLC
  • ESA MANAGEMENT, LLC
  • FOUR SEASONS HOTEL AND RESORTS LIMITED
  • FRHI HOTELS & RESORTS
  • G6 HOSPITALITY, LLC
  • HERSHA HOSPITALITY MANAGEMENT, LLC
  • HIGHGATE HOTELS LP
  • HILTON WORLDWIDE CORPORATION
  • HOTELS & RESORTS
  • HYATT HOTELS CORPORATION
  • INTERNATIONAL INTERCONTINENTAL HOTELS GROUP
  • INTERSTATE HOTELS & RESORTS
  • KIMPTON HOTEL & RESTAURANT GROUP, LLC
  • LANGHAM HOSPITALITY GROUP
  • LOEWS CORPORATION - LOEWS HOTELS
  • LQ MANAGEMENT, LLC
  • MANDARIN ORIENTAL HOTEL GROUP
  • MARCUS HOTELS & RESORTS
  • MARRIOTT INTERNATIONAL, INC.
  • MERRITT HOSPITALITY
  • MORGANS HOTEL GROUP
  • ROSEWOOD HOTELS & RESORTS
  • SAGE HOSPITALITY RESOURCES, LLC
  • STARWOOD HOTELS & RESORTS WORLDWIDE, INC.
  • THE PENINSULA HOTELS GROUP
  • THE WALT DISNEY COMPANY - WALT DISNEY PARKS & RESORTS, LLC
  • VAIL RESORTS
  • VICEROY HOTEL GROUP
  • WYNDHAM WORLDWIDE - WYNDHAM HOTEL GROUP

Position List & Descriptions

View the position list and descriptions included in this survey.

  • IsOrderingSetYes
  • Ordering TypeMultiLevelMultiSelection
  • RegionUS
  • Sub TitleAttract and retain top talent using an enhanced compensation strategy
  • Short DescriptionAttract and retain top talent using an enhanced compensation strategy.
  • isCOLQOLNO

You may also be interested in: