The retail and hospitality industry has undergone enormous changes in a very short amount of time.
- The digital transformation is altering employee, employer, and customer expectations.
- Increases in ecommerce have placed stress on the supply chain.
- Dynamic labor market shifts are creating talent pressures, especially with the hourly workforce.
What does all this mean for your organization? Employers can use this opportunity to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for their consumer and a safe and compelling work experience for employees.
Mercer has what you need to do precisely that. With high-quality and up-to-date data and insights, you can make strategic decisions in your fast-paced industry with confidence.