US Contact Center and Customer Service Compensation Survey

Rewarding those who serve as the face of your company

Product Highlights

Position Families

  • Customer Service & Contact Center Operations
  • Quality Management
  • Finance
  • Sales, Marketing & Product Management

Position Sub-families

  • Business Process/Service Quality
  • Credit & Collections
  • Customer Service
  • Remote/Telesales & Account Management
  • Sales Training
  • Contact Center Operations & Training
  • Customer Relationship Management, Issue Resolution & Account Activation
  • Customer Service & Contact Center Operations Leadership
  • Sales Operations/Administration
  • Base Pay
  • Long-term Incentive Eligibility and Grants
  • Short-term Incentive Eligibility and Amounts
  • Years in Position
  • FLSA Status
  • Organization Data
  • Years in Organization

Customer Focus

  • Business
  • Consumer

Primary Market Served

  • Diversified/Service Bureau
  • Finance/Banking
  • Insurance
  • Technology/High-tech Products
  • Travel & Hospitality
  • Freight/Shipping
  • Healthcare
  • Retail/Consumer Products
  • Telecommunications
  • Utilities

Geographic Area

  • Metropolitan Area
  • Regional
  • National

Organization Size

  • Assets
  • Net Revenue
  • Operating Expenses/Budget
  • Gross Premiums
  • Net Sales Revenue
  • Total Employment - Full Time Equivalents (FTE's)

Career Stream

  • Executive
  • Professional
  • Management
  • Para-Professional
SINGLELEVELMULTISELECTION
Please select your participation status
Total
ATTENTION!
Our shopping cart does not allow multi-currency checkout.

Please complete your other currency purchase before adding a product of a different currency to your shopping cart.

OR

If you need assistance, please contact customer service.

Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates.

Please contact us if you have any questions.

  • IsOrderingSetYes
  • Ordering TypeWIN
  • Enable ParticipationYes
  • Participation Start Date03/04/2024
  • Participation End Date04/26/2024
  • RegionUS
  • Sub TitleRewarding those who serve as the face of your company
  • Short DescriptionSalary benchmark data to reward those who serve as the face of your company.
  • CounterPart_SKUSKU_7383
  • Product Survey HeadingContact Center and Customer Service Compensation Survey - US
  • Enable WidgetsYes
  • widget1Publish Date ~ August 2023
  • widget2Positions Published ~ 317
  • widget3Organizations ~ 2,072
  • widget4Observations ~ 983,123
PARTICIPATION OPEN

Find out how you can save by becoming a participant in this survey.
Learn More

Product Highlights

Position Families

  • Customer Service & Contact Center Operations
  • Quality Management
  • Finance
  • Sales, Marketing & Product Management

Position Sub-families

  • Business Process/Service Quality
  • Credit & Collections
  • Customer Service
  • Remote/Telesales & Account Management
  • Sales Training
  • Contact Center Operations & Training
  • Customer Relationship Management, Issue Resolution & Account Activation
  • Customer Service & Contact Center Operations Leadership
  • Sales Operations/Administration
  • Base Pay
  • Long-term Incentive Eligibility and Grants
  • Short-term Incentive Eligibility and Amounts
  • Years in Position
  • FLSA Status
  • Organization Data
  • Years in Organization

Customer Focus

  • Business
  • Consumer

Primary Market Served

  • Diversified/Service Bureau
  • Finance/Banking
  • Insurance
  • Technology/High-tech Products
  • Travel & Hospitality
  • Freight/Shipping
  • Healthcare
  • Retail/Consumer Products
  • Telecommunications
  • Utilities

Geographic Area

  • Metropolitan Area
  • Regional
  • National

Organization Size

  • Assets
  • Net Revenue
  • Operating Expenses/Budget
  • Gross Premiums
  • Net Sales Revenue
  • Total Employment - Full Time Equivalents (FTE's)

Career Stream

  • Executive
  • Professional
  • Management
  • Para-Professional

Product Details

In an increasingly digital world, listening with empathy has never been more crucial. As contact centers evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the call centers salary data you need to attract and retain employees for these essential positions within your organization?

The US Contact Center and Customer Service Compensation Survey equips you with salary benchmarking data collected from more than 2,000 organizations for 317 positions. Analyze the data by business, consumer, and customer focus to help reshape your talent strategy.

Access valuable pay and incentives data regarding call center and customer service representative salaries, across four unique position families:

  • Customer service and contact center operations
  • Finance
  • Quality management
  • Sales, marketing, and product management

View the participating companies in this call centers salary survey.

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN users. Additional users can be added during checkout.

With Mercer WIN, simplify your compensation data analysis while also maximizing your reporting capabilities. In just a few clicks, Mercer WIN allows you to:

  • Benchmark compensation for traditional jobs and hybrid jobs
  • Compare your compensation strategy to a specific set of peers or competitors
  • Set metrics exactly as you want them
  • Benchmark off cycle

In an increasingly digital world, listening with empathy has never been more crucial. As contact centers evolve and working remotely becomes more common, staffing your teams with the right people and the proper skill sets is of utmost importance to deliver an empathetic and impactful customer experience. Do you have the call centers salary data you need to attract and retain employees for these essential positions within your organization?

The US Contact Center and Customer Service Compensation Survey equips you with salary benchmarking data collected from more than 2,000 organizations for 317 positions. Analyze the data by business, consumer, and customer focus to help reshape your talent strategy.

Access valuable pay and incentives data regarding call center and customer service representative salaries, across four unique position families:

  • Customer service and contact center operations
  • Finance
  • Quality management
  • Sales, marketing, and product management

View the participating companies in this call centers salary survey.

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters. Your survey purchase includes access for three (3) Mercer WIN users. Additional users can be added during checkout.

With Mercer WIN, simplify your compensation data analysis while also maximizing your reporting capabilities. In just a few clicks, Mercer WIN allows you to:

  • Benchmark compensation for traditional jobs and hybrid jobs
  • Compare your compensation strategy to a specific set of peers or competitors
  • Set metrics exactly as you want them
  • Benchmark off cycle
Yes

What Happens After Purchase?

Once you submit an online order, our team will get to work right away to validate your purchase and grant access to the dataset. For new users, this may take us longer to verify your information.

Customers with an account

It may take up to 48 hours before the data is accessible. You will be notified via email when the data is available.

New customers without an account

It may take up to 72 hours to gain access to this dataset. Once your account is created, your access link will be sent to your email.

Have a Question?

Contact our customer service team for assistance.

Contact Customer Support

Ready to Purchase?

Additional buying options are available

Learn how you can qualify for additional discounts.

PARTICIPATION OPEN

You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs.

Participation Window

Opens: 03/04/2024

Closes: 04/26/2024

Learn more

Participation Window

Opens: 03/04/2024

Closes: 04/26/2024

Frequently Asked Questions

You may also be interested in