Canada Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy

Participate Now!
North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your organization’s compensation plans to your competitors with the Canada Hotel Industry Compensation Survey. Are you competitively paying your employees? With data collected for 98 positions and over 90 properties across Canada, learn exactly what to pay your employees within today’s market. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash
Are you ready to enhance your compensation strategy?

Survey Details at a glance

  • Overview
  • Product Details
  • 2019 Participation
  • Survey Schedule
  • Participating Companies
  • Position List & Descriptions


Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys for 2019 to better reflect the regional trends, positions, and participating organizations included. For the US Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Positions Surveyed: 98
  • # Positions Published: 98
  • # Organizations: 13
  • # Observations: 1,940
  • # Properties: 92
Based on data from the Canada portion of the 2018 North America Hotel Industry Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published. 

Data Collected

  • Base Pay
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed


Geographic Area

Number of Rooms

Position Families Analyzed

Hotel Property

2019 Participation

Data Submission Tools

Compensation Questionnaire

To become a survey participant, download the compensation questionnaire above, review and complete the questionnaire, and then submit. It's that simple! We understand the level of sensitivity in the data provided and will hold your data in the strictest confidence.

2019 Participation is now open!

Survey participation is open to all organizations with matching jobs and is not required to purchase results. Membership application is no longer required for Canadian hotel organizations to participate in the Canada survey. Contact or Nicole Brassell at to inquire about participating in the Canada survey.

For questions about submitting your data please contact our North American Contact Center at or call 1-866-605-1031.


2019 Survey Schedule

  • Participation opens: February 6
  • Participation closes: April 12
  • Results available: July
  • Participation Webcasts
    To better understand the submission process, as well as the survey data collected, attend a participation webcast.
    Canada Hotel Review & Position Match Webcast (PDF)

    2019 Pricing

    2019 Canada Hotel Industry Compensation Survey – CAD 1,500

    Note: This survey is available to participants only.

    Survey Schedule

    • Participation Opens: February 6
    • Participation Closes: April 12
    • Date Effective: April 1
    • Report Available: July

    Participating Companies

  • Accor Hotels
  • Crescent Hotels & Resorts
  • Four Seasons
  • G6 Hospitality
  • Hilton
  • Hyatt
  • IHG
  • Langham Hospitality Group
  • Lowes Hotels & Co
  • Marriott International
  • Rosewood
  • Two Roads Hospitality
  • Wyndham Hotel Group
  • Position List & Descriptions

    View the position list and descriptions included in this survey.

    • IsOrderingSetNo
    • Ordering TypeMultiLevelMultiSelection
    • RegionCA
    • Sub TitleAttract and retain top talent using an enhanced compensation strategy
    • isCOLQOLNO