Canada Retail Compensation and Benefits Survey

Data to help your workforce strategy keep up

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Canada Retail Compensation and Benefits Survey SKU_7408

The retail industry is constantly changing. Innovation is changing how people shop while also shifting the roles and skills you need to continue meeting customer demands. Traditional retail roles are still critical in the buying cycle too. Finding the staff you need for all roles and keeping them in place is crucial.

Motivate and attract top talent with the Canada Retail Compensation and Benefits Survey. See where your company stacks up against the competition with survey data collected for 1,073 positions, including in-store visual merchandiser, e-commerce director, social media manager, and store manager. Benchmark your compensation strategy against all organizations, or narrow the data by:

  • Company size (gross sales/revenue and square footage)
  • Geographic location
  • Industry sectors and subsectors
  • Scope of responsibility (number of stores managed, sales volume managed, square footage managed)
Is your workforce strategy prepared to keep up with the retail industry?
  • Overview
  • Product Details
  • Pricing / Buy Now
  • Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2019 Participation


Support your workforce initiatives within all retail settings. Use the Canada Retail Compensation and Benefits Survey to address key questions from nine industry sectors across several parameters, such as annual base salary, incentive eligibility, and turnover. Use the Restaurant Industry data from the Canada Retail Compensation and Benefits Survey to understand key policy and practice elements such as salary structures, flex hours, and short-term disability for restaurant employees. .

New in 2019
This survey has moved to the new Mercer Job Library in 2019. This comprehensive new job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Read the client announcement for details on why we made this change and what it means for you or visit the Mercer Job Library FAQs for more details.

Delivered in fully customizable formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed ensuring you the highest level of data confidentiality.

View Sample Report

Product Details

Survey Statistics

  • Positions Surveyed: 1,073
  • Positions Published: 343
  • Organizations: 74
  • Observations: 370,619

Based on data from the 2019 Canada Retail Compensation and Benefits Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Annual base salary
  • Benefits
  • Compensation practices
  • Hourly wage rate
  • Incentive eligibility
  • Organization data
  • Part-time/Full-time status
  • Sales incentive amounts
  • Salary ranges
  • Total cash compensation
  • Turnover
  • Wage planning

Data Analyzed

Industry Sector

  • Apparel, fashion, footwear and accessories
  • Convenience
  • Department stores
  • Electronics, entertainment, communications, office
  • Grocery, pharmacy, general merchandise
  • Home, hardware, building and garden supplies
  • Restaurants
  • Specialty stores
  • Wholesale distribution


  • Apparel/Accessories – Combination Stores
  • Apparel/Accessories – Family
  • Apparel/Accessories – Infants/Children
  • Apparel/Accessories – Men
  • Apparel/Accessories – Women
  • Automotive dealers
  • Automotive parts and services
  • Books/Music/Video
  • Building supplies
  • Combination electronics, etc., stores
  • Combination gas/petro and convenience
  • Combination grocery, etc., stores
  • Combination specialty stores
  • Communications stores
  • Convenience combination gas/petro
  • Department stores
  • Drug stores, pharmacies, general merchandise
  • Electronics stores
  • Entertainment stores
  • Fine dining
  • Footwear/Shoes
  • Furniture and home furnishings stores
  • Garden supplies
  • Gas/Petro
  • General merchandise
  • Gifts/Novelties
  • Grocery store
  • Hardware
  • Home goods and products
  • Jewelry
  • Luxury
  • Office supply stores
  • Other home products
  • Other specialty stores
  • Quick service, fast food
  • Restaurant chains
  • Salon/Personal care products
  • Sporting goods/Hobby
  • Wholesale trade, durable goods
  • Wholesale trade, non-durable goods
  • Wholesale trade – other or combination

Geographic area

  • National
  • Regional/Provincial


  • Gross sales/Revenue
  • Square footage

Scope of Responsibility

  • Number of stores managed
  • Sales volume managed
  • Square footage managed


Product Participants Non-Participants
2019 Canada Retail Compensation and Benefits Survey CAD 2,000 CAD 6,000
2019 Canada Retail Compensation and Benefits Survey – Restaurant Industry CAD 1,150 CAD 2,300




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Canada Retail Compensation and Benefits Survey

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Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts. 

Please note:

  • Additional users may be added during checkout for CAD 220 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2019 results now available.


  • Participation Opens: March 15
  • Participation Deadline: April 26
  • Date Effective: April 1
  • Report Available: August

Participating Companies

  • Advance Auto Parts
  • Bell Canada - Bell Mobility, Inc.
  • Bulk Barn Foods Limited
  • CAA South Central Ontario
  • Calgary Co-operative Association Limited
  • Canada Goose, Inc.
  • Cineplex, Inc.
  • Costco Wholesale Corporation - Costco Wholesale Canada, Ltd.
  • easyfinancial
  • easyhome
  • Estee Lauder Cosmetics, Ltd. (Canada)
  • Federated Co-operative, Ltd.
  • Foot Locker, Inc. - Canada
  • Gap (Canada), Inc.
  • GNC Holdings, Inc.
  • Groupe Dynamite, Inc.
  • H&M Hennes & Mauritz, Inc.
  • Harry Rosen, Inc.
  • Herschel Supply Co. Ltd.
  • Holt Renfrew
  • Home Healthcare Solutions Inc.
  • Hudson's Bay Company
  • Hudson's Bay Company - Hudson's Bay
  • Hudson's Bay Company - Saks, Inc.
  • IKEA Canada
  • Indigo Books & Music, Inc.
  • J. Crew Canada Inc.
  • L Brands, Inc. - Bath & Body Works (Canada)
  • L Brands, Inc. - Victoria's Secret (Canada)
  • Levi Strauss & Co. Canada, Inc.
  • Liquor Control Board of Ontario (LCBO)
  • Loblaw Companies Limited
  • Loblaw Companies Limited - Joe Fresh
  • Loblaw Companies Limited - Shoppers Drug Mart
  • L'Occitane Canada Corp
  • London Drugs
  • Longo Brothers Fruit Markets, Inc.
  • McDonald's Restaurants of Canada Limited
  • Michael Hill International, Ltd.
  • Mountain Equipment Co-Operative
  • Native Footwear Canada Ltd
  • Nordstrom, Inc. (Canada)
  • Northern Reflections, Ltd.
  • Parkland Fuel Corporation
  • Peavey Industries - Peavey Mart
  • Peavey Industries - TSC Stores L.P.
  • PetSmart Canada, Inc.
  • Pier 1 Imports, Inc. (Canada)
  • Princess Auto, Ltd.
  • PVH Canada, Inc. (Canada)
  • QSR Group Inc
  • Reitmans Canada, Ltd.
  • Rexall Pharmacy Group Ltd
  • Sephora Beauty Canada, Inc.
  • Sleep Country Canada
  • Sobeys, Inc.
  • SSENSE (Group Atallah Inc.)
  • Staples Canada ULC
  • Starbucks Coffee Canada, Inc.
  • TELUS Mobility
  • The Body Shop Canada
  • The Children's Place, Inc. - Canada
  • The Salvation Army, Thrift Stores (Canada)
  • The Source (Bell) Electronics, Inc.
  • TJX Canada
  • UAP Inc.
  • United Farmers of Alberta Co-operative Limited
  • Value Village Stores, Ltd. (Canada)
  • Wal-Mart Canada Corp.
  • Weight Watchers Canada, Ltd.
  • Wolseley Canada
  • Yummy Market Inc.
  • Position List & Sample Report

    Position List

    View the position list and descriptions included in this HR compensation survey to optimize your ongoing compensation and benchmarking efforts.

    Sample Report

    View a sample report of this survey to see what’s included and learn how easy it is to streamline your salary benchmarking efforts.

    2019 Participation

    2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

    • A discount on survey results!
    • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
    • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
    • IsOrderingSetYes
    • Ordering TypeSingleLevelMultiSelection
    • RegionCA
    • Sub TitleData to help your workforce strategy keep up
    • Short DescriptionData to help your workforce strategy keep up.