Canada Contact Centre & Customer Service Compensation Survey

Enhance your compensation strategy and customer experience

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Canada Contact Centre Compensation Survey SKU_7383

Contact centre and customer service professionals are often the front line of communication for your business, setting the tone for the client’s experience with and perception of your company. Staffing your teams with the right people and skills to deliver a delightful experience is important.

Minimize turnover and attract the talent and skills you need to be successful with the Canada Contact Centre & Customer Service Compensation Survey. Shape your talent strategy with compensation data collected for 567 positions representing 507 contact centres. Benchmark your compensation strategy across 13 unique position families. Analyze the data by:

  • Customer focus
  • Geographic location
  • Market served
  • Organization size (contact centre headcount and organization revenue)
Is your compensation strategy helping you deliver a winning customer experience?
  • Overview
  • Product Details
  • Pricing / Buy Now
  • Schedule
  • Participating Companies
  • Position List & Sample Report
  • 2019 Participation

Overview

Support your workforce initiatives within all customer service settings: compensation data and policy data. Use the Canada Contact Centre & Customer Service Compensation Survey to address key questions regarding base pay, pay ranges and turnover. Use the Canada Contact Centre & Customer Service Policy Survey for understanding key policy elements, such as flexible scheduling, career development, and talent management impacts.

This contact center survey is powered by Mercer Job Library. This comprehensive job catalog provides you with improved job descriptions for more accurate position matches, clearer relationships between jobs, more specializations, and much more. Learn more or view Mercer Job Library FAQs for more details.

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization’s size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.

View Sample Report

Product Details

Survey Statistics

  • # Positions Surveyed: 567
  • # Positions Published: 567
  • # Organizations: 507
  • # Observations: 48,769
  • # Contact centers represented: 410

Based on data from the 2019 Canada Contact Centre & Customer Service Compensation Survey. Data minimum and suppression rules account for the difference between the number of positions surveyed and published.

Data Collected

  • Base Pay
  • Long-term Incentive Eligibility and Grants
  • Organization Data
  • Salary Ranges
  • Short-term Incentive Eligibility and Amounts
  • Years in Organization
  • Years in Position

Data Analyzed

Customer Focus

  • Businesses
  • Consumers

Primary Market Served

  • Diversified/Service Bureau
  • Finance/Banking
  • Freight/Shipping
  • Healthcare
  • Insurance
  • Polling/Response Collection
  • Retail/Consumer Products
  • Technology/High-tech Products
  • Telecommunications
  • Travel & Hospitality
  • Utilities

Organization Size

  • Assets
  • Gross Premiums
  • Net Sales Revenue
  • Operating Expenses/Budget
  • Total Employment - Full Time Equivalents (FTE's)

Position Families Analyzed

  • Customer Service & Contact Center Operations
  • Finance
  • Quality Management
  • Sales, Marketing & Product Management

Position Sub-Families Analyzed

  • Business Process/Service Quality
  • Contact Center Operations & Training
  • Credit & Collections
  • Customer Relationship Management, Issue Resolution, and Account Activation
  • Customer Service
  • Customer Service & Contact Center Operations Leadership
  • Remote/Telesales & Account Management
  • Sales Operations/Administration
  • Sales Training

Pricing

Product Participants Non-Participants
2019 Canada Contact Centre & Customer Service Compensation Survey CAD 1,575 CAD 4,575
2019 Canada Contact Centre & Customer Service Policy Survey CAD 500 CAD 1,500

Buy Now

Canada Contact Centre & Customer Service Compensation Survey


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*Those that participate in both the Canada Contact Center & Customer Service Compensation Survey and Canada Contact Center & Customer Service Policy surveys, will receive a discount on the Policy Survey.

Additional buying options are available. Call us to learn how you can lock in rates for two or more years and qualify for additional discounts.

Please note:

  • Additional users may be added during checkout for CAD 220 each per module/survey.
  • Individuals or companies using Mercer data for consulting services or commercial purposes are subject to different rates. Please call for more information.
  • 2019 compensation results now available. 2019 policy results will be available for purchase upon survey release (late September).

Schedule

  • Participation Opens: February 13
  • Participation Deadline: April 19
  • Date Effective: April 1
  • Report Available: September

Participating Companies

  • 3M Canada Company
  • AB Sciex, LP
  • Abbott Nutrition Canada
  • AbbVie, Inc. (Canada)
  • AC Nielsen Company of Canada
  • Accenture, Inc. Canada
  • Accor Hotels
  • Acelity L.P., Inc. (Canada)
  • Agero Administrative Services Corp Canada
  • Agropur Cooperative
  • Airbus Canada Limited Partnership
  • AkzoNobel Canada
  • Alberta Energy Regulator
  • Alberta Health Services
  • Alberta Motor Association
  • Alberta Utilities Commission
  • Align Technology
  • All Weather Windows Ltd.
  • Allergan, Inc.
  • Allianz Global Corporate & Specialty (AGCS) Canada
  • Allstate Insurance Company of Canada
  • AltaGas, Ltd. - Utilities, Inc.
  • AltaLink Management, Ltd.
  • Amazon
  • Amcor Packaging Canada, Inc.
  • AmerisourceBergen Corporation - Innomar Strategies, Inc.
  • Amex Canada, Inc.
  • Apergy Canada ULC of Alberta Oil Tool Division
  • Apotex, Inc.
  • Arbonne International Canada LLC
  • ArjoHuntleigh Canada, Inc.
  • ArjoHuntleigh Magog
  • Arla Foods, Inc.
  • Arrow Electronics, Inc. (Canada)
  • ASICS Canada Corporation
  • Association of Professional Engineers and Geoscientists of BC
  • Assurant Canada
  • AT&T (Canada), Inc.
  • Atlantic Lottery Corporation, Inc.
  • Aviso Wealth, Inc.
  • Aviva Canada, Inc.
  • Badger Daylighting Ltd.
  • Bank of Montreal
  • Barry Callebaut Canada, Inc.
  • BASF Canada
  • Baxter Corporation
  • Bayer, Inc.
  • BC Hydro & Power Authority
  • BD Engine Brake, Inc.
  • Beam Suntory Canada
  • Beckman Coulter Canada Diagnostics
  • Becton Dickinson Canada, Inc.
  • Beiersdorf Canada, Inc.
  • Belden Canada, Inc.
  • Bell Canada
  • BGIS
  • Biogen Canada, Inc.
  • bioMérieux Canada
  • BMS Pharm Canada, Inc.
  • BMW Canada, Inc.
  • BMW Group Financial Services Canada
  • Bombardier Recreational Products, Inc. (BRP, Inc.)
  • Bombardier Transport Canada, Inc.
  • Bombardier, Inc. - Bombardier Aerospace
  • Bonduelle North America
  • Bosch Rexroth Canada Corp.
  • Boston Scientific Canada Limited
  • Brookfield Residential Properties, Inc.
  • Bureau Veritas Canada, Inc.
  • CAA Club Group
  • Calfrac Well Services, Ltd.
  • Camso Distribution Canada, Inc.
  • Camso, Inc.
  • Canada Booking.com - Customer Service Center, Inc.
  • Canada Bread Company, Ltd.
  • Canada Goose, Inc.
  • Canada Malting Company
  • Canada Post Corporation - Innovapost, Inc.
  • Canada Post Corporation - Purolator, Inc.
  • Canadelle Limited Partnership
  • Canadian Air Transport Security Authority
  • Canadian Blood Services
  • Canadian Imperial Bank of Commerce
  • Canadian Pacific Railway Limited
  • Canfor Corporation
  • CANNEX Financial Exchanges Limited
  • Canon Canada, Inc.
  • Cargill Limited
  • Cascade Canada, Ltd.
  • CBC/Radio-Canada
  • CEDA International Corporation
  • Cervus Equipment Corp
  • CGG Services (Canada) Inc.
  • Champion Petfoods, LP
  • Chartered Professional Accountants of Canada
  • Chartered Professional Accountants of Ontario (CPA)
  • Chartwell Retirement Residences
  • Cineplex, Inc.
  • Citigroup, Inc. - Citi Canada Technology Services, ULC
  • Citigroup, Inc. - Citi Cards Canada, Inc.
  • City of Vancouver
  • CNH Industrial Canada, Ltd.
  • Coast Capital Savings Federal Credit Union
  • Coloplast Canada Corporation
  • Compass Minerals - Sifto Canada
  • Concentra Bank
  • Concentrix Corporation Canada
  • Concordia University
  • Conestoga Meat Packers Ltd.
  • ConMed Linvatec Canada
  • Connors Bros. Clover Leaf Seafoods Company
  • ConvaTec Canada, Ltd.
  • Converse Canada Corp
  • COOPSCO
  • Corridor Communications, Inc.
  • Corrugated Packaging - WestRock - Canada
  • Costco Wholesale Corporation - Costco Wholesale Canada, Ltd.
  • Covalon Technologies Ltd.
  • Credit Union Central Alberta, Ltd.
  • CSA Group
  • Cushman & Wakefield, Ltd.
  • Danfoss, Inc.
  • Danone, Inc.
  • DATA Communications Management Corporation
  • Day & Ross, Inc.
  • DECIEM, Inc.
  • DeLaval, Inc.
  • Deloitte, LLP
  • Dexter Axle Company (Canada)
  • DHL Express (Canada), Ltd.
  • Diageo Canada, Inc.
  • Domino's Pizza of Canada, Ltd.
  • Domtar Corporation
  • Dresser-Rand Canada, ULC
  • DSM Nutritional Products Canada, Inc.
  • Dynacare
  • easyfinancial
  • Eaton Corporation (Canada)
  • Ecolab Canada
  • Edwards Lifesciences (Canada), Inc.
  • Element Fleet Management Corporation
  • Eli Lilly Canada, Inc.
  • EMD Inc., Canada
  • Emera, Inc. - Nova Scotia Power, Inc.
  • Emerald Health Therapeutics, Inc.
  • Enbridge, Inc.
  • Enbridge, Inc. - Enbridge Gas Distribution
  • Enbridge, Inc. - Utilities & Power Operations
  • Enerflex, Ltd. - Engineered Systems
  • Enerflex, Ltd. - Gas Drive
  • Energy Safety Canada
  • ENMAX Corporation
  • EPCOR Utilities, Inc.
  • EPOCAL, INC.
  • ERCO Worldwide, Inc.
  • Ernst & Young, LLP
  • Essity Canada, Inc.
  • Estee Lauder Cosmetics, Ltd. (Canada)
  • Exel Canada, Ltd.
  • FAG Aerospace, Inc.
  • Federal Express Canada Corporation - FedEx Ground
  • Fidelity Investments Canada, ULC
  • Finastra
  • Firma Foreign Exchange Corporation
  • First Canadian Title Company, Ltd.
  • First West Credit Union
  • Fiskars Canada, Inc.
  • Flora Manufacturing and Distributing Ltd.
  • Flowserve Canada
  • Foot Locker, Inc. - Canada
  • Fortis, Inc. - Newfoundland Power, Inc.
  • Fortune Brands Global Plumbing Group, LLC (Canada)
  • Fortune Brands Home & Security, Inc. - Master Lock Canada, Inc.
  • Forty Creek Distillery, Ltd.
  • Four Seasons Hotels and Resorts
  • Freeman Canada
  • Fruit of the Loom Canada, Inc.
  • FundSERV, Inc.
  • Galderma Canada, Inc.
  • Garland Canada
  • GE Canada Healthcare
  • GE Canada Renewable Energy
  • GEA Farm Technologies Canada, Inc.
  • General Dynamics Land Systems - Canada Corporation
  • General Motors Financial of Canada, Ltd.
  • General Motors of Canada, Ltd.
  • Genworth MI Canada, Inc.
  • Getinge Canada Ltd.
  • Giesecke & Devrient Currency Technology America, Inc.
  • Givaudan Canada
  • GlaxoSmithKline Canada, Inc.
  • Grainger Canada Holdings ULC
  • Grant Thornton, LLP
  • Grant Thornton, LLP - Raymond Chabot Grant Thornton
  • Groupe Deschenes, Inc. - Bardon Supplies Limited
  • Groupe Deschenes, Inc. - Boone Plumbing & Heating Supply, Inc.
  • Groupe Deschenes, Inc. - Descair, Inc.
  • Groupe Deschenes, Inc. - Deschenes & Fils Ltee - Montreal Division
  • Groupe Deschenes, Inc. - Deschenes & Fils Ltee - Quebec City Division
  • Groupe Deschenes, Inc. - Desco Plumbing and Heating Supply, Inc.
  • Groupe Deschenes, Inc. - Ideal Supply Inc.
  • Groupe Dynamite, Inc.
  • Grundfos Canada, Inc.
  • Haldex Limited
  • Hanon Systems Canada, Inc.
  • Harry Rosen, Inc.
  • Hasbro Canada
  • Haventree Bank
  • Healthcare of Ontario Pension Plan
  • Heli-One Canada, ULC
  • Henry Schein Canada, Inc.
  • Herschel Supply Company (HSC)
  • Hexo Corp
  • Hikvision Canada, Inc.
  • Hillrom Canada, Ltd.
  • Hiltap Fittings Ltd.
  • Hitachi Capital Canada Corp.
  • Hitachi Systems Security, Inc.
  • Hollister Limited
  • Holt Renfrew
  • Home Healthcare Solutions Inc.
  • Home Trust Company
  • Honeywell
  • HP Canada, Inc.
  • Hudson's Bay Company - Saks, Inc.
  • Husky Energy, Inc.
  • Husky Injection Molding Systems, Ltd.
  • Hydro-Quebec
  • IKEA Canada
  • Independent Electricity System Operator
  • Indigo Books & Music, Inc.
  • Ingersoll-Rand Canada, Inc.
  • Innovation Credit Union
  • Insurance Corporation of British Columbia
  • Intact Financial Corporation
  • Integra Canada
  • Interac Corp.
  • Interface Canada
  • International Air Transport Association
  • International Financial Data Services (IFDS) Canada
  • Invesco Canada
  • IPL Plastics - Consumer Packaging Solutions
  • IPL Plastics - Large Format Packaging & Environmental Solutions
  • Irving Oil, Ltd. - Highlands Fuel Delivery, LLC
  • Irving Oil, Ltd. - Irving Blending & Packaging
  • Irving Oil, Ltd. - Irving Energy Services, Ltd.
  • Irving Oil, Ltd. - Irving Oil Commercial GP
  • Irving Oil, Ltd. - Irving Oil Marketing GP
  • ivari
  • J.D. Irving, Ltd. - Cavendish Produce
  • J.D. Irving, Ltd. - Irving Consumer Products
  • J.D. Irving, Ltd. - Irving Pulp & Paper, Ltd.
  • J.D. Irving, Ltd. - Media
  • J.D. Irving, Ltd. - Midland Transport, Ltd.
  • J.D. Irving, Ltd. - Retail Division
  • J.D. Irving, Ltd. - Transportation and Logistics
  • J.D. Irving, Ltd. - Universal Properties
  • John Deere Limited Canada
  • Johnson & Johnson, Inc.
  • Johnson & Johnson, Inc. - LifeScan Canada, Ltd.
  • Johnson & Johnson, Inc. - Medical Products
  • Johnson Controls, Inc.
  • Jones Lang LaSalle Real Estate Services, Inc.
  • JP Morgan Chase Bank (Canada)
  • JTI-Macdonald Corp.
  • Karl Storz Endoscopy Canada Ltd.
  • Kerry (Canada), Inc.
  • Kesseltronics System
  • KeyLeaf Life Sciences
  • KONE, Inc. (Canada)
  • Konecranes Canada, Inc.
  • Konica Minolta Business Solutions (Canada)
  • Lafarge Canada, Inc.
  • Laminacorr Industries, Inc.
  • Lavery de Billy, L.L.P.
  • Ledcor Group of Companies
  • Lehigh Hanson, Inc. (Canada)
  • LifeLabs, Inc.
  • Linamar Corporation - Skyjack, Inc.
  • Liquor Control Board of Ontario (LCBO)
  • Live Nation Entertainment, Inc. - Ticketmaster Canada
  • Livingston International, Inc.
  • Lloyd's Register Canada Limited
  • Loblaw Companies Limited
  • London Drugs
  • London Machinery, Inc.
  • Longo Brothers Fruit Markets, Inc.
  • Lundbeck Canada, Inc.
  • MacEwan University
  • Mackenzie Financial Corporation
  • Maersk Line Branch Canada
  • Manulife Financial Corp.
  • Maple Leaf Foods, Inc.
  • Maple Lodge Farms, Ltd.
  • Mary Kay, Inc. (Canada)
  • Masterbrand Cabinets Canada
  • MAXIMUS BC Health, Inc.
  • MAXIMUS Canada Services, Inc.
  • McCain Foods Limited
  • McCain Foods Limited - McCain Foods Canada
  • McDonald's Restaurants of Canada Limited
  • Medavie Blue Cross
  • Medela Canada, Inc.
  • Medtronic, PLC - Covidien (Canada)
  • Medtronic, PLC - Medtronic (Canada)
  • Mercedes-Benz Financial Services Canada Corporation
  • Merck Canada, Inc.
  • Meritor, Inc.
  • Mersen Canada DN, Ltd.
  • Metrie Canada, Ltd.
  • Molson Coors Canada, Inc.
  • Moneris Solutions Corporation
  • Mountain Equipment Co-operative
  • Mouvement des caisses Desjardins - Desjardins Assurances generales
  • Mouvement des caisses Desjardins - Desjardins Financial Security Life Assurance Company
  • Mouvement des caisses Desjardins - Desjardins G.O.P.P., Inc.
  • Mouvement des caisses Desjardins - Federation des caisses Desjardins du Quebec
  • Mouvement des caisses Desjardins - Groupe Services Partages Desjardins
  • Mouvement des caisses Desjardins - La Personnelle assurances generales, Inc.
  • Mouvement des caisses Desjardins - Sigma Assistel
  • Mouvement des caisses Desjardins - The Personal Insurance Company
  • Mouvement des caisses Desjardins (Desjardins Group)
  • MSH International (Canada) Ltd.
  • Multi Packaging Solutions International Limited (MPS) Consumer Packaging
  • Mylan Pharmaceuticals ULC
  • Nalcor Energy - Newfoundland & Labrador Hydro
  • National Bank of Canada
  • Native Footwear Canada Ltd
  • Nav Canada
  • Nestle Canada
  • Nestle Canada - Nespresso
  • Nestle Canada - Waters
  • Nexans Canada, Inc.
  • Nike, Inc. (CA)
  • Nordion (Canada), Inc.
  • Nordstrom, Inc. (Canada)
  • Northern Reflections, Ltd.
  • Norton Rose Fulbright Canada
  • Nova Bus, Inc.
  • Novo Nordisk Canada, Inc.
  • Novocol Pharmaceutical of Canada, Inc.
  • NRI Distribution
  • Nutrien, Ltd.
  • Nutrien, Ltd. - NPK
  • Olympus Canada, Inc.
  • Ontario Medical Association
  • Ontario Public Service
  • OPSEU Pension Trust
  • OSIsoft Canada ULC
  • Oxford University Press - Canada
  • Pall (Canada), Ltd.
  • Panasonic Canada, Inc.
  • Parkland Fuel Corporation
  • Parmalat Canada, Inc.
  • Peavey Industries - Peavey Mart
  • Peavey Industries - TSC Stores L.P.
  • Pentair Canada, Ltd
  • PepsiCo Foods Canada
  • Petcurean Pet Nutrition
  • Pethealth, Inc.
  • PetSmart Canada, Inc.
  • Philip Morris International, Inc. - Rothmans Benson & Hedges, Inc.
  • Philips Electronics, Ltd. - Healthcare
  • Philips Electronics, Ltd. - Lifeline Systems Canada
  • Pitney Bowes Of Canada, Ltd.
  • Plan International Canada
  • PolyOne Canada, Inc.
  • PPG Canada, Inc.
  • Praxair Canada, Inc.
  • Prevost Car, Inc.
  • Princess Auto, Ltd.
  • Procter & Gamble, Inc.
  • PSAV Canada
  • Puratos Canada, Inc.
  • Purdue Pharma (Canada)
  • PVH Canada, Inc. (Canada)
  • Qualitrol Company LLC
  • Queen's University
  • Radiology Consultants Associated
  • Radiometer
  • Reckitt Benckiser Canada
  • Reitmans Canada, Ltd.
  • Revera, Inc.
  • RHI Canada, Inc.
  • Ricoh Canada, Inc.
  • RioCan Real Estate Investment Trust
  • Ritchie Bros. Auctioneers, Inc.
  • Rothsay - Darling International Canada, Inc.
  • Royal & Sun Alliance Insurance Company of Canada
  • Royal Bank of Canada
  • Ryerson Canada, Inc.
  • Samsung Electronics Canada, Inc.
  • Samuel, Son & Co., Limited
  • Sandvik Canada, Inc.
  • Sanofi Aventis Canada, Inc.
  • Saputo, Inc.
  • SaskEnergy, Inc.
  • SaskTel
  • Scandinavian Tobacco Group Canada
  • Schaeffler Canada, Inc.
  • Schenker of Canada Limited
  • Schindler Elevator Corporation (Canada)
  • Schlumberger Limited - Schlumberger Canada, Ltd.
  • Schneider Electric Canada, Inc.
  • Schneider National, Inc.
  • SCI Logistics Ltd
  • Seastar Chemicals, Inc.
  • Sephora Beauty Canada, Inc.
  • Shaw Communications, Inc.
  • ShawCor - Oilfield Asset Management
  • Shell Canada Limited
  • Shell Canada Limited - Downstream
  • Siemens Canada Limited
  • Siemens Canada Limited - PGI Business Unit
  • Siemens Canada Limited - Siemens Healthcare Diagnostics
  • Siemens Mobility Limited
  • Sigma-Aldrich Canada Co.
  • SimCorp Canada, Inc.
  • Simpson Strong-Tie Canada, Ltd.
  • SkipTheDishes
  • Sleeman Breweries, Ltd.
  • Smucker Foods of Canada Corp.
  • Sobeys, Inc.
  • Softchoice, LP
  • Spartan Controls, Ltd.
  • SSENSE (Group Atallah Inc.)
  • Stanley Black & Decker Canada Corp.
  • Stryker Canada
  • Sun Life Financial
  • Sun Life Financial - Canada
  • Suncor Energy, Inc. - Refining and Marketing
  • Symcor, Inc.
  • Syncreon Canada, Inc.
  • Syngenta Canada, Inc.
  • Tarion Warranty Corporation
  • TaylorMade Golf Company Canada
  • Technical Standards and Safety Authority
  • Telesat Canada
  • TELUS Corporation
  • Tenaris Global Services (Canada), Inc.
  • Terumo Medical CA
  • Tetra Pak Canada, Inc.
  • Teva Canada Limited
  • Thales Canada, Inc.
  • The Bank of Nova Scotia
  • The Beer Store
  • The Body Shop Canada
  • The City of Calgary
  • The Clorox Company of Canada
  • The Co-operators Group Limited
  • The Co-operators Group Limited - Co-operators General Insurance Company
  • The Co-operators Group Limited - Co-operators Life Insurance Company
  • The Empire Life Insurance Company
  • The Great-West Life Assurance Company
  • The Independent Order of Foresters
  • The New Home Warranty Insurance (Canada) Corporation
  • The North West Company
  • The Professional Home Builders Institute of Alberta
  • The Salvation Army, Thrift Stores (Canada)
  • The Sherwin-Williams Company (Canada) - Performance Coatings Group, Industrial Wood
  • The Sherwin-Williams Company (Canada) - The Americas Group
  • The TDL Group Corp.
  • Thermon Heating Systems, Inc.
  • ThyssenKrupp AG (Canada)
  • Toronto Blue Jays Baseball Club
  • Toronto Hydro Corporation
  • Treasury Board of Canada Secretariat
  • Trojan Technologies
  • U.S. Bank - CPS Canada
  • U.S. Bank - Elavon Canada
  • UAP Inc.
  • Uber Canada
  • Unilever Canada, Inc.
  • United Farmers of Alberta Co-operative Limited
  • United Natural Foods, Inc. - Grocery Central
  • United Natural Foods, Inc. - Grocery West
  • United Natural Foods, Inc. - Hahamovitch
  • United Technologies Corporation - Climate, Controls & Security
  • United Technologies Corporation - Pratt & Whitney
  • United Technologies Corporation - UTC Aerospace Systems
  • Univar Canada, Ltd.
  • Université de Montréal
  • UPS Canada
  • Value Village Stores, Ltd. (Canada)
  • Vancouver City Savings Credit Union (Vancity Credit Union)
  • Veritiv Corporation (Canada)
  • VersaCold Logistics Services
  • Vertiv Canada
  • VF Services (Canada), Inc.
  • Visa, Inc. (Canada)
  • VWR International Ltd.
  • Wal-Mart Canada Corp.
  • Waste Management, Inc. (Canada)
  • Weatherford Canada, Ltd.
  • Weight Watchers Canada, Ltd.
  • Weir Minerals Canada
  • Western Canada Lottery Corporation
  • Western Financial Group
  • Western Forest Products, INC.
  • Wolseley Canada, Inc.
  • Workers' Compensation Board - Alberta
  • Workplace Safety & Insurance Board
  • XPO Logistics Canada, Inc.
  • York University
  • YRC Worldwide Canada
  • Yummy Market Inc.
  • Zimmer CAS (Computer Assisted Solutions)
  • Position List & Sample Report

    Position List

    View the position list and descriptions included in this HR compensation survey to optimize your ongoing compensation and benchmarking efforts.

    Sample Report

    View a sample report of this survey for a glimpse at what’s included.

    2019 Participation

    2019 Survey Participation is now closed. Survey participation is open to all organizations with matching jobs and is not required to purchase results. To learn more about how you can become a participant, please contact us. As a survey participant, you do receive key benefits:

    • A discount on survey results!
    • An exclusive invitation to survey events - attend results webcasts and meetings where Mercer consultants will review the results and identify market trends and factors. You'll also be able to ask questions directly related to your organization.
    • Ensure your data is included in the market results - easily determine your market position with customized reports that compare your company data to your peers.
    • IsOrderingSetYes
    • Ordering TypeMultiLevelMultiSelection
    • RegionUS
    • Sub TitleEnhance your compensation strategy and customer experience
    • Short DescriptionIs your compensation strategy helping you deliver a winning customer experience?
    • isCOLQOLNO