Canada Contact Centre & Customer Service Policy Survey

Assess your policies against the market

Product Highlights

Position Families

  • Customer Service & Contact Center operations
  • Quality Management
  • Finance
  • Sales, Marketing & product Management

Position Sub-families

  • Business Process/Service Quality
  • Credit & Collections
  • Customer Service
  • Remote/Telesales & Account Management
  • Sales Training
  • Contact Center Operations & Training
  • Customer Relationship Management, Issue Resolution, and Account Activation
  • Customer Service & Contact center Operations Leadership
  • Sales Operations/Administration
  • Base Salary Increase Budgets
  • Contests
  • Language Premiums
    • Arabic
    • Chinese
    • French
    • Japanese
    • Korean
    • Spanish
    • Other
  • Non-cash Recognition
  • Recruiting and Training Practices
  • Starting Pay Rates
  • Shift Differentials
  • Social Media Agents
  • Turnover and Absenteeism
  • Variable Pay Plans
  • Variable Pay - Sales Agents
  • Variable Pay - Non-sales Agents
  • Work-at-home and Virtual Agents
  • Customer focus
  • Market served
  • Geographic region/location
  • Organization size
MULTILEVELMULTISELECTION
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  • IsOrderingSetYes
  • Ordering TypeMultiLevelMultiSelection
  • Enable ParticipationYes
  • Participation Start Date03/04/2024
  • Participation End Date04/26/2024
  • Sub TitleAssess your policies against the market
  • RegionCA
  • Short DescriptionExplore key contact centre policy elements including language premiums, shift differentials, work-at-home practices, and more.
  • isCOLQOLNO
  • Enable WidgetsYes
  • widget1Publish Date ~ September 2023
  • widget2Organizations ~ 179
  • widget3Key Topics ~ 13
PARTICIPATION OPEN

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Product Highlights

Position Families

  • Customer Service & Contact Center operations
  • Quality Management
  • Finance
  • Sales, Marketing & product Management

Position Sub-families

  • Business Process/Service Quality
  • Credit & Collections
  • Customer Service
  • Remote/Telesales & Account Management
  • Sales Training
  • Contact Center Operations & Training
  • Customer Relationship Management, Issue Resolution, and Account Activation
  • Customer Service & Contact center Operations Leadership
  • Sales Operations/Administration
  • Base Salary Increase Budgets
  • Contests
  • Language Premiums
    • Arabic
    • Chinese
    • French
    • Japanese
    • Korean
    • Spanish
    • Other
  • Non-cash Recognition
  • Recruiting and Training Practices
  • Starting Pay Rates
  • Shift Differentials
  • Social Media Agents
  • Turnover and Absenteeism
  • Variable Pay Plans
  • Variable Pay - Sales Agents
  • Variable Pay - Non-sales Agents
  • Work-at-home and Virtual Agents
  • Customer focus
  • Market served
  • Geographic region/location
  • Organization size

Product Details

Sales promotion image Sales promotion image

Managing contact center and customer service talent as an HR professional is no simple task. With everything happening in today's world, having policies in place that allow you to hire and motivate talented customer service staff is key to the success of your organization.

Understand the impact of key polices like flexible scheduling, career development, and talent management with the Canada Contact Centre & Customer Service Policy Survey.

Compare your policies to the market on topics such as:

  • Noncash recognition programs
  • Language premiums
  • Work-at-home practices
  • Shift differentials
  • Sales agent contests
  • Variable pay practices (sales and non-sales agents)

View a list of the participating companies included in this Canada call center service survey here.

Sales promotion image Sales promotion image

Managing contact center and customer service talent as an HR professional is no simple task. With everything happening in today's world, having policies in place that allow you to hire and motivate talented customer service staff is key to the success of your organization.

Understand the impact of key polices like flexible scheduling, career development, and talent management with the Canada Contact Centre & Customer Service Policy Survey.

Compare your policies to the market on topics such as:

  • Noncash recognition programs
  • Language premiums
  • Work-at-home practices
  • Shift differentials
  • Sales agent contests
  • Variable pay practices (sales and non-sales agents)

View a list of the participating companies included in this Canada call center service survey here.

Yes

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PARTICIPATION OPEN

You tell us what’s happening in your organization – from what you pay to how you pay – for your positions and we’ll give you a discount on the results. Survey participation is open to all organizations with matching jobs.

Participation Window

Opens: 03/04/2024

Closes: 04/26/2024

Learn more

Participation Window

Opens: 03/04/2024

Closes: 04/26/2024

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