US Hotel Industry Compensation Survey

Attract and retain top talent using an enhanced compensation strategy


North America Hotel Industry Compensation Survey image

From interactive customer service experiences to intuitive in-room technology, the hotel industry is changing. Catering to the diverse wants and needs of your customer base is crucial. For your business to succeed, you need to attract and retain top talent that can deliver on these expectations.

Compare your organization’s compensation plans to your competitors with the US Hotel Industry Compensation Survey. Are you competitively paying your employees? With data for 140+ positions and nearly 4,000 properties across the US, learn exactly what to pay your employees within today’s market. Analyze the data by:

  • Base pay
  • Incentive amounts
  • Incentive targets and maximums
  • Pay range midpoints
  • Service charges
  • Total cash

Are you ready to enhance your compensation strategy?

Survey Details at a Glance
  • Overview
  • Product Details
  • 2019 Participation
  • Ordering
  • Participating Companies
  • Position List & Descriptions

Overview

Formerly the North America Hotel Industry Compensation Survey, it has been split into separate US and Canada surveys for 2019 to better reflect the regional trends, positions, and participating organizations included. For the Canada Hotel Industry survey data, please click here.

Hotel organizations are invited to participate in this survey, pending review and approval of a membership application by the survey Steering Committee. Membership type is based upon organization size and ability to report data to the extent which the survey requires.

Delivered in Fully Customizable Formats

Survey results are delivered in Mercer WIN®, giving you access to the data through a variety of customizable parameters — including geography, industry, company size, and more. Efficiently organize and analyze the information with Mercer WIN, which enables you to:

  • Compare job descriptions side by side.
  • Change pay elements to support the right level of analysis.
  • Perform function and career-level analysis.
  • Export your data for integration into other systems (data also available as an Excel file).
  • Run presentation-quality detailed or summary reports.

Salary Survey Methodology

Mercer surveys are designed using the most accurate and up-to-date market data practices. Data is collected from HR professionals at participating organizations and then analyzed for validity, thoroughness, and market representation based on the organization's size, structure, geographic region, or a combination of these factors. A minimum number of incumbents, organizations, and distinct organizations are required in order to report each data element. If minimums are not met, the market data is suppressed, ensuring you the highest level of data confidentiality.

Product Details

Survey Statistics

  • # Organizations: 37
  • # Positions: 148
  • # Observations: 43,883
  • # Properties: 3,919
Based on data from the US portion of the 2018 North America Hotel Industry Compensation Survey.

Data Collected

  • Base Pay
  • Incentive Amounts
  • Incentive Targets & Maximums
  • Pay Range Midpoints
  • Service Charges
  • Total Cash

Data Analyzed

Industry
Hospitality

Geographic Area
Metropolitan
National

Size
Catering Revenue (US)
Number of Rooms
Revenue (US)
Food & Beverage Revenue (US)
Restaurant Revenue (US)

Position Families Analyzed

Hotel Property

2019 Participation

2019 Survey Participation opens February 6. Organizations must qualify to participate. Participant pricing varies based on overall participation in the survey and type of organization (full or focused).

To participate organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

For more information about participating and applying to join the group please contact HICS@mercer.com.

Ordering

Product Participant Non-Participant
2018 North America Hotel Compensation Survey N/A* USD 3,500

Please note:

*Member/Participant:
Member pricing is based on hotel type — Full or Focused Service — and valid membership status in the HICS group.

Non-Participant: USD 3,500
Non-Participant report only includes property level jobs for the US. The non-participant report does not include Canadian, regional, or corporate level data.

To participate organizations must meet certain membership criteria and complete an application to join the group. Organizations not meeting the criteria can purchase the non-participant report. If an organization qualifies to apply for the group, it can purchase the non-participant report one time only and must agree to apply the following year.

Contact HICS.Team@mercer.com or Nicole Brassell at nicole.brassell@mercer.com to inquire about becoming a member/participant or to purchase survey results.

Participating Companies

  • AccorHotels
  • Benchmark Resorts & Hotels
  • Crescent Hotels and Resorts
  • Crestline Hotels & Resorts, LLC
  • Drury Hotels Company, LLC
  • Four Seasons Hotel and Resorts Limited
  • G6 Hospitality, LLC
  • HEI Hotels & Resorts
  • HRI Lodging, LLC
  • Hersha Hospitality Management, LLC
  • Highgate Hotels LP
  • Hilton Worldwide Corporation
  • Hyatt Hotels Corporation
  • InterContinental Hotels Group
  • Interstate Hotels & Resorts
  • Kimpton Hotel & Restaurant Group, LLC
  • La Quinta Holdings, Inc.
  • Langham Hospitality Group, Ltd.
  • Loews Corporation - Loews Hotels
  • Mandarin Oriental Hotel Group
  • Marriott International, Inc.
  • Montage International
  • Omni Hotels & Resorts
  • Radisson Hotel Group
  • Rosewood Hotels & Resorts
  • SBE Entertainment Group
  • Sage Hospitality Resources, LLC
  • The Marcus Corporation - Marcus Hotels and Resorts
  • The Peninsula Hotels Group
  • The Walt Disney Company - Walt Disney Parks & Resorts, LLC
  • Twenty Four Seven Hotels
  • Two Roads Hospitality
  • Vail Resorts, Inc.
  • Viceroy Hotel Group
  • White Lodging
  • Wyndham Worldwide - Wyndham Hotel Group
  • Xanterra Travel Collection

Position List & Descriptions

View the position list and descriptions included in this survey.

  • IsOrderingSetNo
  • Ordering TypeMultiLevelMultiSelection
  • RegionUS
  • Sub TitleAttract and retain top talent using an enhanced compensation strategy
  • isCOLQOLNO