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You are currently viewing a
2012
survey.
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The survey includes:
Remuneration data Same incumbant movement and forecast analysis HR policies and practices survey results Position descriptions on all 23 positions covered in the survey, specific to a call centre environment
Survey Stats
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# Positions:
23
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# Organizations:
275
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# Observations:
4,927
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Based on data from the last completed survey
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Position Families Analyzed
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Various positions specific to a call centre environment
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Data Collected
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Actual Commission
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Leave Loading
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Target Commission
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Actual incentive/bonus
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Other FBT benefits
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Target incentive/bonus
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Base Salary
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Other FBT-Free Benefits
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Total Cash
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Car Allowance
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Parking
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Total Employee Reward
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Car Purchase Price
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Super - company contribution
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Total Remuneration
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Employment Cost
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Data Analyzed
Industry Sector
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Chemical/Petroleum Mftg.
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Health Care
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Pharmaceutical Mftg.
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Computer services
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Heavy Equipment Mftg.
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Professional Services
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Construction/Engineering
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Hospitality & Recreation
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Retail
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Electrical/Metal Mftg.
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Industry/Professional Association
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Telecommunications
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Energy, Water & Utilities
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Insurance
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Textiles Mftg.
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Finance
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Other Manufacturing
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Transport/Storage
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Food, Beverage & Tobacco
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Paper Mftg.
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State/Territory
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All major Australian states & territories
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Revenue
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$100m to less than $200m
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$40m to less than $100m
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Less than $40m
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$200m to less than $500m
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$500m or more
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Employee Size
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<100
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100 - 249
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500 - 999
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>1000
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250 - 499
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Survey Schedule
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Participation Deadline:
April
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Report Available:
June
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For more information, please send an e-mail to Customer Service at customerservice@mercer.com or call us on 1800 645 186.
Pricing Options
All prices quoted include GST.
Additional PayMonitor logins - AUD715
*As part of your subscription you will be required to contribute data to the survey on an annual basis.
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 Online access for one concurrent user.
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USD 1456
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Choose the number of additional users
USD 715/each
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USD 0
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![[imgLogo]](../../Images/Mercer_HRC_w.gif)
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©2012 Mercer LLC, All Rights Reserved
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