This survey is designed to assist US contact center managers and human resource professionals develop and maintain competitive compensation plans. The survey covers an impressive array of functional positions such as Inbound with Selling, Collections, and Customer Service. The survey also includes staff positions such as Trainers, Schedulers, Contact Center Management and Executives.

In addition, the Contact Center Survey covers an extensive policy section; examining practices such as Turnover, Shift and Language Differentials, Variable Pay for Sales and Non-sales Positions, and Telecommuting. This vital information will help you benchmark your organization against the competition and identify opportunities to improve costs and efficiency.