The Contact Centre Survey covers positions found in a response centre setting – one of the most important functional areas of today’s service-focused environment.

This survey is designed to assist Canadian contact centre managers and human resource professionals develop and maintain competitive compensation plans. The survey covers an impressive array of functional job such as Inbound with Selling, Collections, and Customer Service. They survey also includes staff positions such as Trainers, Schedulers, and Contact Centre Management and Executive, enabling you to match your jobs accurately.