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EMP Compensation Survey

420.526.230 - Field Service Supervisor

"Co-ordinates, prioritizes and resolves issues encountered by service technicians in the field. Responsible for co-ordinating and communicating the coverage, call handling, response time and protocols of service technicians. Through team management, aims to minimize downtime and maximize the first time fix rate of machinery and/or equipment. May also be responsible for providing technical support to customers and the sales team in a given discipline(s) including: systems installations, repairs, preventative maintenance and pro-active follow-up. Typically has one to three years of management experience. Typically reports to the Field Service Manager (Position 420.526.220)."