iMercer.com is no longer optimized for your current browser. For optimal results when using this site, we recommend using the following browsers and above:
IE 8.0, Firefox 3.5 or Safari 4.x.
US Retail Compensation and Benefits

10121 - Customer Service Manager (Call Center)

Manages Customer Service area. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. Typically reports to the Head of Customer Service (Call Center).