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US MBD Metropolitan Benchmark

420.520.240 - Telesales Representative Supervisor

Responsible for the day-to-day operations of a group of telesales representatives to meet sales objectives. Plans, directs, supervises, and evaluates workflow. Responsible for training new telesales representatives. Recognizes and recommends operational improvements. May monitor performance of staff members according to established monitoring standards. Required to perform work of telesales representatives in addition to assisting and directing them. Typically requires three to five years of experience, including supervision.